Container Cargo Claims Coordinator

HMM America • Irving, TX

3d • Onsite

About The Position

HMM is looking for a Legal Claims Coordinator to support our growing Claims Department. This role involves managing cargo claims from start to finish, including communicating with customers, collecting documentation, processing payments, and handling recovery efforts. The coordinator will work with various partners such as rail companies, truckers, stevedores, and terminals. Under general supervision, this position provides support for all bulk and container cargo claims.

Requirements

• Strong communication skills and a problem-solving mindset
• Excellent organizational and follow-up abilities
• Detail-oriented, especially when handling important claim documents
• Comfortable using Microsoft Word, Excel, and internal company systems
• Experience handling claims (preferably in ocean shipping or property/casualty insurance)
• Bachelor’s degree in Business or a related field (preferred)
• 2+ years of experience in the shipping or logistics industry (preferred)
• Bilingual in English and Korean

Responsibilities

• Handle claims from beginning to end, including data entry and document management
• Collect and review claim documentation to support defense or settlement
• Open claims in our system, create reference numbers and maintain an organized claim folder
• Coordinate recovery efforts with third parties (vessel owners, rail companies, trucking firms, etc.)
• Negotiate claim settlements
• Process claim payments with the Accounting Department
• Assist with payment and resolution of claims as requested by our headquarters
• Keep management updated on key claim issues
• Maintain accurate and organized records
• Support the team with other duties as needed

Benefits

• Competitive compensation packages
• Health benefits
• Performance bonuses
• 401K
• Employee discount programs
• Highly subsidized individual and family insurance coverage (medical, dental and vision)
• Term life and disability insurance
• 401(k) employer matching contributions
• Paid holidays
• Up to 10 vacation days and six sick days in the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level