Global Cargo Claims Specialist

Crane Worldwide Logistics • Houston, TX

97d • Onsite

About The Position

This role is responsible for managing and resolving cargo claims within the logistics industry. The specialist will log and respond to claims, report them to the insurance carrier, and develop action plans for resolution. They will handle liability claims from third parties, work with insurers and brokers to ensure best practices, and manage subrogation recoveries. Maintaining loss data, generating reports, and processing claims for payment are key duties. The specialist must ensure claims are paid appropriately according to company procedures and approval levels, and book them to the correct business units. Escalating significant exposures to the Senior Manager and communicating claims activities are also required. The role involves participating in insurer claim file reviews, conducting internal claim reviews, and coordinating with insurance claim teams to ensure superior service. Assisting the department with information requests and performing other assigned duties are part of the role.

Requirements

• Ability to prioritize and follow through in providing accurate and reliable information in a fast-paced, multitasking environment
• Understanding of basic accounting principles and processes
• Computer skills – including heavy Excel knowledge
• Verbal and written communication skills
• Adept at problem resolution
• Excellent computer skills; requires Excel competency
• Data investigation knowledge
• 2-3 years cargo claims handling
• Knowledge of intermodal transportation, shipping industry standards and practices

Nice To Haves

• Accounting experience a plus
• Maritime, Air and domestic regulations (e.g. US COGSA, Hague-Visby Rule, Montreal Convention) preferred
• Prior experience in a claims management system preferred

Responsibilities

• Log and respond to all incoming cargo claims through the claims management system
• Report appropriate claims to the insurance carrier in a timely manner
• Develop action plans to move claims to resolution
• Responsible for the adjustment and handling of all cargo liability claims from third parties
• Partners with the insurer, insurance broker and TPA to ensure best claims practices are followed from submission to final resolution
• Handles subrogation recoveries
• Responsible for maintaining all loss data in the claims data base
• Collect, organize, analyze and provide claim reports to management and other departments as required
• Responsible for submitting claims to accounting for payment
• Ensure claims are paid as appropriate, following company procedure and approval levels. Book claims appropriately to the correct business units
• Recognize and elevate claims to the Senior Manager that could have significate exposures to the company
• Communicates claims activities with the Senior Manager and appropriate parties as needed
• Participates in insurer claim file reviews and conducts regular internal claim reviews
• Coordinate with insurance claim teams, holding them accountable for providing superior claim management services
• Assist department with responding to internal and external requests for information
• Other duties as assigned

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed