Global Business Office Director - Power Infrastructure

Celestica International LP•Bothell, WA

1d•Remote

About The Position

The Global Business Office Director is responsible for managing an indirect team of cross-functional, customer facing leaders. This position is responsible for expanding our customer relationships, while working cross-functionally with Sales, Operations, Finance, Design, and Supply Chain to position our service offering & ensure competitive solutions. The Director is responsible for managing the overall relationship with a group of customers including, but not limited to, the following responsibilities: Overall for the customer relationship & engagement experience Contract negotiation & management Management for customer pricing cycles & Celestica P&L responsibilities Account profitability, balance sheet management, and financial performance Strategic Account planning and managing profitable growth Identifying customer needs and expectations and opportunities for growth Support to Sales and Business Development for new and competitive business quotes Coordination of new program introductions and product transfers between sites Will typically manage a customer portfolio with $100M+ annual revenue in one or more geographies. As customer relationships may be complex in nature, this role spans management from executive to operational levels with Celestica sites and functions. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director’s ownership. This includes long-term planning, objective setting, policy formation, interpretation & mgt while providing latitude & discretion to subordinates. Accountable for projects or programs on a multi-site and global basis. Has overall commercial accountability for global BUs. Work requires investigating & resolving a wide variety of challenges that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. Participates with other senior managers to establish strategic plans & objectives. Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular program tracking and quarterly business meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. Manages current & planned programs to achieve planned revenue. Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Prepares, distributes & analyzes customer surveys & self-assessments. Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. Participates in the pricing/bid preparation process & contract development. Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the manufacturing services agreement (MSA, or contract). Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction.

Requirements

In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
Working knowledge of design systems, product architectures and product development project management (for GPMs supporting design services).
Understanding of WW logistics systems and product delivery methods (for GPMs supporting repair services).
In-depth knowledge of the business issues associated with manufacturing PCBs.
In-depth knowledge of product pricing, contracts and contract negotiations.
Thorough understanding of business risks and price make up (Value add and Materials).
Knowledge of order fulfillment & SIOP methodology.
Networking, negotiation and problem resolution skills.
Strong presentation, database management and computer skills.
Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external stakeholders.
Ability to effectively lead and motivate a diverse group of employees to achieve high performance within tight time deadlines.
Six-plus years relevant experience.
Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Responsibilities

Managing an indirect team of cross-functional, customer facing leaders.
Expanding customer relationships.
Working cross-functionally with Sales, Operations, Finance, Design, and Supply Chain to position service offerings and ensure competitive solutions.
Managing the overall relationship with a group of customers.
Managing customer pricing cycles & Celestica P&L responsibilities.
Managing account profitability, balance sheet management, and financial performance.
Strategic Account planning and managing profitable growth.
Identifying customer needs and expectations and opportunities for growth.
Supporting Sales and Business Development for new and competitive business quotes.
Coordinating new program introductions and product transfers between sites.
Acting as the primary interface between the customer & the company for managing specific programs to achieve planned objectives.
Planning & monitoring activities with site teams to ensure product deliveries & quality meet requirements & that projects/programs are on schedule.
Coordinating & hosting regular program tracking and quarterly business meetings with the customer & internal account team members.
Managing current & planned programs to achieve planned revenue.
Monitoring plans to meet commitments & schedules for customers.
Coordinating action plans with the sites to correct out-of-plan conditions.
Preparing, distributing & analyzing customer surveys & self-assessments.
Receiving & resolving customer issues & complaints.
Acting as a customer advocate to drive prioritization of projects & responses to problems/issues.
Participating in forecasting & planning & monitoring of efficiency & execution of account strategies.
Participating in the pricing/bid preparation process & contract development.
Monitoring the impact on cash cycle and presenting charges to the customers where appropriate under the terms of the manufacturing services agreement (MSA, or contract).
Providing performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction.