Global Banking Officer

Seacoast Bank Careers•Miami, FL

About The Position

The Global Banking Officer serves as relationship manager for a select group of Global Banking clients within a target market and works to provide a positive client experience. The role develops new relationships and engages prospective and existing clients to understand their needs and identify solutions among Seacoast Bank’s products and services. This includes generating deposits and treasury management revenue, developing other non-interest income, and cross-selling wealth management, residential lending, and commercial lending. The position maintains operational policies and procedures and builds trust through honesty, integrity, and authenticity. The officer provides integrated financial solutions and personalized advice to Global Banking clients, builds and enhances relationships based on client needs, solicits referrals, and conducts business development through prospecting and internal and external referral sources. The role also educates clients on compliance requirements and ensures they understand the importance of regulatory standards. Operational and compliance duties include client onboarding and due diligence; conducting KYC and CIP checks; verifying client identities and assessing transaction risk; complying with BSA, AML, and other applicable regulations; monitoring transactions and reporting suspicious activity; opening and maintaining accounts; and responding to BSA inquiries and exceptions. The officer follows bank policies, procedures, controls, audit requirements, dual-control and security practices, and Business Continuity requirements; follows up on audit deficiencies; communicates procedure updates to associates; and helps resolve customer concerns to retain relationships. Associates must comply with applicable legal, ethical, regulatory, and risk-mitigation requirements and complete required annual training.

Requirements

Extensive knowledge of the Bank Secrecy Act (BSA), Know Your Customer (KYC), and Customer Identification Program (CIP).
At least 5 years of relationship banking experience with high-net-worth individuals and/or business-market clients.
At least 5 years of experience with bank products and services for international banking clients, such as deposits, cash management, and international banking.
A measurable track record of successfully selling to ultra-high-net-worth and/or high-net-worth clients with international exposure.
A proven track record of managing a large book of business and meeting sales targets.
Bilingual proficiency in English and Spanish.

Nice To Haves

Bachelor’s degree in international business or a related field preferred.
Portuguese language proficiency preferred.

Responsibilities

Manage relationships with a select group of Global Banking clients within a specific target market and support a positive client experience.
Develop new client relationships and engage prospects and existing clients to identify needs and suitable bank products and services.
Provide integrated solutions involving investments, trust, banking, wealth transfer, and lending.
Generate deposits, treasury management revenue, and other non-interest income, and cross-sell wealth management, residential lending, and commercial lending.
Build relationships based on client needs, ask clients for referrals, and communicate clearly and persuasively.
Conduct business development through prospecting, internal and external referral sources, and personal and professional contacts.
Educate clients about compliance requirements and the importance of following regulatory standards.
Provide personalized financial advice while maintaining compliance with applicable regulations.
Conduct client onboarding and due diligence, including KYC and CIP checks, identity verification, and assessment of transaction risk.
Ensure compliance with BSA, AML, and other relevant regulations; stay current on regulatory changes and implement necessary measures.
Assess client and account risk and implement risk-based measures to monitor and mitigate potential risks.
Monitor transactions for suspicious activity and report it as required by regulatory guidelines.
Open and process accounts and perform account maintenance in accordance with bank policies and procedures, including AML/BSA requirements.
Follow audit procedures, dual control, security, Business Continuity, and other regulated banking requirements.
Respond to BSA inquiries and exceptions in a timely manner.
Review and follow Global Banking and bank operating procedures and controls, and communicate updates to associates.
Follow up on audit deficiencies.
Follow management direction and help resolve difficult customer objections and problems in a timely, positive manner to retain client relationships.
Adhere to Seacoast Bank’s Code of Conduct and complete required annual training.