Global Banking Officer

Seacoast Bank•West Palm Beach, FL

About The Position

The Global Banking Officer acts as relationship manager for a select group of Global Banking clients within a specific target market and works to ensure each client has a positive experience. The role meets and exceeds goals by developing new relationships and engaging with prospects and existing clients to understand their needs and identify solutions among Seacoast Bank’s products and services. This includes generating deposits and treasury management revenue, producing other non-interest income, and cross-selling wealth management, residential lending, and commercial lending. The officer maintains operational policies and procedures and builds trust through honesty, integrity, and authenticity. The position combines relationship development and personalized financial guidance with client onboarding, due diligence, regulatory compliance, account servicing, risk assessment, and transaction monitoring. The officer is expected to follow the bank’s operational procedures and controls, respond to customer issues in a timely and positive manner, and meet applicable legal, ethical, and risk-mitigation requirements.

Requirements

Extensive knowledge of the Bank Secrecy Act (BSA), Know Your Customer (KYC), and Customer Identification Program (CIP).
At least 5 years of relationship banking experience with high-net-worth individuals and/or the business market.
At least 5 years of experience with bank products and services for international banking clients, such as deposits, cash management, and international banking.
Measurable track record of successfully selling to ultra-high-net-worth and/or high-net-worth clients with international exposure.
Proven track record managing a large book of business and meeting sales targets.
Bilingual English/Spanish skills.

Nice To Haves

Bachelor’s degree in international business or a related field.
Portuguese language skills.

Responsibilities

Build and enhance client relationships based on customer needs, and provide Global Banking clients with integrated solutions across investments, trust, banking, wealth transfer, and lending.
Ask new and existing customers for referrals; listen effectively and communicate clearly and persuasively.
Conduct aggressive business development, including prospecting and developing external and internal referral sources and using personal and professional contacts.
Educate clients about compliance requirements and the importance of adhering to regulatory standards.
Cultivate client relationships and provide personalized financial advice while complying with applicable regulations.
Conduct client onboarding and due diligence, including KYC and CIP checks; verify client identities and assess transaction-related risks.
Ensure compliance with BSA, AML, and other relevant regulations; stay current on regulatory changes and implement necessary measures.
Analyze client profiles to determine account risk levels and apply risk-based measures to monitor and mitigate potential risks.
Monitor client transactions for suspicious activity and report suspicious transactions as required by regulatory guidelines.
Open and process accounts and perform account maintenance in accordance with current bank policies and procedures, including AML/BSA requirements.
Adhere to AML/BSA requirements, audit procedures, dual-control requirements, security procedures, Business Continuity requirements, and other regulated banking requirements.
Respond to BSA inquiries and exceptions in a timely manner.
Follow Seacoast Bank’s Code of Conduct and Global Banking and bank operational procedures and controls; communicate updates to associates and follow up on audit deficiencies.
Follow management direction to help resolve difficult customer objections and solve problems promptly and positively to retain customer relationships.