GLD Loss Claims Analyst (Managed Services)
About The Position
The GLD Loss Claims Analyst reviews lender-submitted loss claim packages for completeness, required documentation, accurate calculations, financial schedules, and supporting workpapers. The role supports claim intake, tracking, inventory management, and workflow progression while identifying documentation gaps, discrepancies, exceptions, and processing issues. The analyst maintains detailed claim records and audit trails, monitors service-level commitments and processing timelines, and ensures work complies with USDA program guidance, standard operating procedures, and data security requirements. Policy questions, complex claims, and federal decision requirements are escalated to USDA personnel. The analyst completes USDA-provided training and certification requirements, participates in job shadowing, coaching, and ongoing development activities, and develops expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes.
Requirements
- Demonstrated experience reviewing financial or loan-related documentation.
- Six years of prior relevant experience.
- Bachelor's degree; relevant experience may be substituted for formal education or an advanced degree.
- Strong analytical and problem-solving skills.
- Experience working within high-volume operational environments.
- Proficiency with Microsoft Excel, Word, Outlook, and reporting tools.
- Excellent written and verbal communication skills.
- Ability to obtain and maintain required federal background investigation requirements.
Nice To Haves
- Knowledge of mortgage or loan servicing and default management lifecycles.
- Experience supporting government-backed loan programs.
- Experience with loss claims, foreclosure, liquidation, lender servicing, or loan accounting.
- Familiarity with workflow management systems and case-tracking environments.
- Experience supporting federal clients or managed services operations.
Responsibilities
- Review lender-submitted loss claim packages for completeness and required supporting documentation.
- Validate claim calculations, financial schedules, and supporting workpapers.
- Support claim intake, tracking, inventory management, and workflow progression.
- Identify missing documentation, discrepancies, exceptions, and processing issues.
- Maintain detailed claim records and audit trails.
- Escalate policy questions, complex claims, and federal decision requirements to USDA personnel.
- Ensure compliance with USDA program guidance, standard operating procedures, and data security requirements.
- Monitor service-level commitments and processing timelines.
- Complete USDA-provided training and certification requirements.
- Participate in job shadowing, coaching, and ongoing development activities.
- Develop expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes.
Benefits
- Medical, prescription, dental, and vision insurance
- Personal and family sick time
- Company-paid holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental leave
- 401(k) retirement plan
- Basic and supplemental life insurance
- Health Savings Account
- Dental, vision, and dependent care Flexible Spending Accounts
- Short-term and long-term disability
- Tuition reimbursement
- Personal development and learning opportunities
- Skills development and certifications
- Employee referral program
- Corporate-sponsored events and community outreach
- Emergency back-up childcare program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
