GLD Loss Claims Analyst (Managed Services)

Guidehouse•San Antonio, TX

19d

About The Position

The GLD Loss Claims Analyst reviews lender-submitted loss claim packages for completeness and required supporting documentation, validates claim calculations and financial schedules, and supports claim intake, tracking, inventory management, and workflow progression. The role identifies missing documentation, discrepancies, exceptions, and processing issues while maintaining detailed claim records and audit trails. Policy questions, complex claims, and federal decision requirements are escalated to USDA personnel. The position ensures compliance with USDA program guidance, SOPs, and data security requirements, monitors service-level commitments and processing timelines, and completes USDA-provided training and certification requirements. The analyst also participates in job shadowing, coaching, and ongoing development to build expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes. The role requires six years of prior relevant experience and a bachelor's degree, though relevant experience may substitute for formal education or an advanced degree. Candidates must have experience reviewing financial or loan-related documentation, strong analytical and problem-solving skills, experience in high-volume operational environments, proficiency with Microsoft Office and reporting tools, excellent communication skills, and the ability to obtain and maintain required federal background investigation requirements. Travel is up to 10%, and the position requires the ability to obtain Public Trust.

Requirements

Six years of prior relevant experience.
Demonstrated experience reviewing financial or loan-related documentation.
Bachelor's degree; relevant experience may be substituted for formal education or an advanced degree.
Strong analytical and problem-solving skills.
Experience working within high-volume operational environments.
Proficiency with Microsoft Excel, Word, Outlook, and reporting tools.
Excellent written and verbal communication skills.
Ability to obtain and maintain required federal background investigation requirements.

Nice To Haves

Knowledge of mortgage or loan servicing and default management lifecycles.
Experience supporting government-backed loan programs.
Experience with loss claims, foreclosure, liquidation, lender servicing, or loan accounting.
Familiarity with workflow management systems and case-tracking environments.
Experience supporting federal clients or managed services operations.

Responsibilities

Review lender-submitted loss claim packages for completeness and required supporting documentation.
Validate claim calculations, financial schedules, and supporting workpapers.
Support intake, tracking, inventory management, and workflow progression of claims.
Identify missing documentation, discrepancies, exceptions, and processing issues.
Maintain detailed claim records and audit trails.
Escalate policy questions, complex claims, and federal decision requirements to USDA personnel.
Ensure compliance with USDA program guidance, SOPs, and data security requirements.
Monitor service-level commitments and processing timelines.
Complete USDA-provided training and certification requirements.
Participate in job shadowing, coaching, and ongoing development activities.
Develop expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes.