GIS Analyst I, II or III

Tucson Electric Power • Tucson, AZ

4d

About The Position

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry! This position provides technical support, software design, business process analysis, and data quality assurance for ESRI’s ArcGIS and Workflow Manager software solutions. It identifies business requirements, designs functional solutions, performs process improvement activities, and prepares and maintains supporting documentation for multiple departments and business units. The role also develops and conducts user training, maintains a broad understanding of clients’ business processes and practices, and functions as the initial point of contact for application support, executing initial diagnosis of issues. The position monitors applications, data, and process errors, taking appropriate corrective action, and ensures applications controls are in compliance with audit and regulatory requirements. Additionally, it ensures GIS data is accurately updated to capture new construction or changes to existing facilities and is responsible for communicating GIS data updates and changes to multiple departments and external agencies.

Requirements

• Bachelor's or higher level degree in Geographic Information Systems, Engineering, Planning or related discipline and at least one year of professional experience (Level I).
• Demonstrated expertise with ESRI’s ArcGIS product suite (Level I).
• Experience with Asset or Work Management Software highly desirable (Level I).
• Effective communication skills, both verbal and written and proficiency in conducting productive meetings.
• Ability to articulate thoughts and ideas to others, including facilitating communication between business and technical personnel.
• Strong analytical and conceptual skills.
• Demonstrated experience with application testing.
• Demonstrated effectiveness within an application support role combined with the ability to define business solutions using the appropriate technology and/or process solution.
• Strong knowledge of applicable PC programs and MS-Office tools (Excel, Word, PowerPoint, etc.).
• Demonstrated ability to work independently and to effectively participate in a team project to achieve required functionality within budget and timeframe.
• Effective critical listening, analysis and problem solving skills.
• Effective time management with demonstrated ability to multi-task priorities and deliver assignments on schedule.
• Ability to establish and maintain a high level of customer trust and confidence.
• Ability to effectively adapt to rapidly changing technology and business.
• Valid AZ driver’s license.
• Minimum qualifications of Level I (Level II).
• Three years of demonstrated expertise with ESRI’s ArcGIS product suite (Level II).
• Working knowledge of Designer and Workflow Manager Software (Level II).
• Superior analytical, relationship management, facilitation, project management and problem solving skills (Level II).
• Ability to develop management style reporting and presentations (e.g. PowerPoint, Excel) (Level II).
• Demonstrated ability to work with all levels of management and workforce (Level II).
• Minimum qualifications of Level II (Level III).
• Five years of demonstrated expertise with ESRI’s ArcGIS product suite (Level III).
• Two years of demonstrated expertise with Asset or Work Management Software (Level III).
• Demonstrated strong project management capabilities, including the ability to prioritize and meet deadlines, with emphasis on accuracy and attention to details (Level III).
• Demonstrated ability to recommend innovative solutions to support complex business requirements (Level III).
• Demonstrated leadership and innovative skills (Level III).

Nice To Haves

• Geographic Information System Professional (GISP) certification preferred (Level II).
• Geographic Information System Professional (GISP) certification preferred (Level III).

Responsibilities

• Initiates and maintains relationships with clients to ensure processes and solutions are integrated to support business requirements.
• Gathers requirements from clients for reports and enhancements, and translates those requirements into functional designs used by technical resources to develop solutions.
• Participates in “As-Is” and “To-Be” business process requirements / optimization sessions with client organizations.
• Works with clients to develop and maintain current business process maps and documentation.
• Communicates effectively with business peers, IT peers and vendors to solve business / technical problems and provide appropriate technical solutions.
• Recommends improvement of existing or proposed systems to enhance the functionality or effectiveness of solutions delivered.
• Facilitates the interaction between clients and technology providers (internal and external) to implement and maintain reliable solutions.
• Reviews and approves design documents from technology providers.
• Maintains application configuration table values to support business rules and application functions.
• Keeps associated documentation up to date.
• Tests application patches and changes to configuration tables, programs, and processes.
• Performs regression testing and verification for product upgrades.
• Coordinates client’s testing and acceptance of application changes.
• Provides internal consulting to clients on how to make best use of functionality readily available in the current applications.
• Develops and/or assists in developing business process aligned application training material.
• Delivers training to clients one-on-one or in a classroom environment as required.
• Performs initial troubleshooting and problem resolution.
• Works with business areas and technical support staff to troubleshoot problems related to data errors, application defects and client training.
• Assists with root cause analysis.
• Coordinates incident reporting and tracking with software vendors.
• Works with internal and external auditors to validate application controls and compliance.
• Continually increases personal understanding of utility business functions and processes.
• Represents the business as a “Subject Matter Expert” for the integration of business processes and technology solutions (Level II).
• Gathers requirements from business area for moderate to complex enhancements, and translates those requirements into functional designs used by technical resources to develop solutions (Level II).
• Facilitates and supports continuous process improvement proactively with clients, considering leveraging existing systems’ functionality and capabilities, industry best practices, and other opportunities for improvement (Level II).
• Designs application configuration table values to support business rules and control application functionality as appropriate (Level II).
• Maintains configuration rationale and/or other required configuration documentation (Level II).
• Develops and leads system, integration, and regression testing activities (Level II).
• Proactively evaluates application functions and features against business processes, to support current and evolving business practices (Level II).
• Develops and runs ad hoc query reports as needed to troubleshoot problems, fulfill audit requests, and support other client requests (Level II).
• Leads small projects, preparing all required documentation for delivery of project objectives, as assigned (Level II).
• Mentors other support personnel to enhance their capabilities (Level II).
• Leads requirements gathering efforts for package evaluation and complex development projects (Level III).
• Leads “As-Is” and “To-Be” business process requirements / optimization sessions with client organizations (Level III).
• Performs business process fit analysis, gap analysis and change impact analysis (Level III).
• Provides analysis to client leadership for review, approval and prioritization (Level III).
• Plans multiple project assignments and coordinates priorities with team leads and clients (Level III).
• Works as business lead on large projects, under the leadership of the Project Management Office (Level III).
• Leads projects with moderate complexity or sensitive issues, preparing all required documentation for delivery of project objectives, as assigned (Level III).
• Coaches and mentors less experienced team members (Level III).

Benefits

• safe, reliable power more than 447,000 customers in the Tucson metropolitan area.
• local leader in community service, volunteerism and economic development efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level