Gifts Processing Coordinator

Doctors Without Borders / Médecins Sans Frontières (MSF) Canada•Toronto, ON

4d•Hybrid

About The Position

The Fundraising Department plays a critical role in securing the resources necessary for MSF Canada to deliver humanitarian medical assistance to people affected by conflict, epidemics, disasters, and exclusion from healthcare. The Gifts Processing Coordinator supports the Fundraising Department by ensuring the accurate and timely processing of donations across multiple fundraising programs. Reporting to the Gifts Processing Unit Manager, the Coordinator contributes to an exceptional donor experience through efficient gift administration, maintains the integrity of fundraising data, and strengthens operational processes through collaboration with colleagues across the Fundraising, Finance, and Administration departments. Through their work, the Coordinator helps ensure that donors receive timely stewardship and that fundraising teams have reliable information to support decision-making and relationship management.

Requirements

Demonstrated professional experience in the fields of records management, legal assistance, fundraising, or office administration
Strong computer literacy, including ability to use word processing, spreadsheet and database software, to search the internet for research purposes and to learn new Windows-based programs
Previous experience with Raiser’s Edge, Salesforce or equivalent database
Strong interpersonal, written and oral communications skills
Proven administrative skills including keen attention to detail with ability to track multiple projects at one time
Organizational and time management skills with a proven ability to prioritize and balance diverse workloads
Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

Responsibilities

Manage the timely, accurate and effective administration of all philanthropy gifts from the point of physical or electronic mail to delivery of tax receipts. This includes uploading, managing, and filing records of this information to SharePoint and the Raisers Edge database.
Ensure Philanthropy data is accurate and up to date, by monitoring data input by the Philanthropy team, updating profiles and working in collaboration with the Fundraising systems - Data and Analysis unit.
Create and document processes, update existing process documents and provide training to Philanthropy team colleagues.
Gift administration; accurate and timely processing of gifts
In-office gift mail sorting, inputting gift codes, EFT and cheque batching and bank deposits
Generate gift receipts and gift letter of acknowledgements in English and French
Communicate with unit coordinators to flag new gifts and donor requests, ensuring 48-hour turnaround time for responses
Maintain a strong understanding of receipts, acknowledgements, and CRA receipting guidelines
Manage centralized system of gift tracking and donor acknowledgements
Manage data transfer and reconciliation of donor data into CRM database in collaboration with unit coordinators
Manage and coordinate the various letters of acknowledgement and tax receipting for philanthropy donors.
Assist with gift processes of Third-Party Aggregators (Benevity, CAF, Double the Donation, Canada Helps)
Coordinate with external vendors, contacts and internal team members regarding Philanthropy donors and gift data
Knowledge of database maintenance; update, edit and validate donor data
Responsible for data hygiene in Raisers Edge (RE) and constituent entries and profiles are up to date
Ensure correct gift coding in Raiser’s Edge
Perform database queries, summarize database findings, and present actionable database insights
Manage and monitor excel documents for gift tracking
General knowledge of tax rules and compliance related to receipting in Canada
Train new Philanthropy colleagues on the RE gift entry processes, acknowledgement process and receipting process relevant to their role
Stay up to date and maintain ReceipterPro - updating processes as the changes happen
Stay up to date with RE updates and changes – updating processes as the changes happen
Administration; knowledge of administration activities; ability to carry out administration tasks effectively and efficiently support team
Monitor incoming donations
Create and regularly update relevant process documentation
Organize and maintain Philanthropy online and physical gifts files
Provide administrative support during events and team meetings related to gift entry in collaboration with the Gift processing Unit Manager.
Organize and schedule meetings, take meeting minutes
General gifts administrative support for the Philanthropy team