Bilingual Processing Coordinator

KidsCare Home Health•Dallas, TX

10d•Hybrid

About The Position

KidsCare Home Health is seeking a dedicated Bilingual Processing Coordinator to join their team. This role involves assisting families in obtaining therapy services for their children and maintaining communication with client families, therapists, and physicians. The organization is an award-winning employer recognized for its C.A.R.E. culture and offers a comprehensive benefits package.

Requirements

High School diploma or General Education Degree (GED)
Minimum of one (1) years of administrative experience
Bilingual English/Spanish with an ability to read, write and speak both languages fluently
Computer skills to include the Microsoft Office Suite and database activity
Strong verbal and written communication skills
Ability to carry out detailed but involved written instructions
Excellent problem solving skills
Excellent computer skills to include Microsoft Office Suite and database activity
Ability to multi-task
Ability to add, subtract, multiply, and divide with simple two-digit numbers

Responsibilities

Process all incoming referrals timely
Verify all referral information is complete and accurate, then confirm client eligibility is current
Enter new clients in KanTime, Processing Roster & Referral Report
Contact families in regards to availability for treatment, special requests, and status of therapist staffing
Staff new clients by coordinating with therapist in the appropriate geographic area and experience
Maintain processing workflow and all aspects required to initiate therapy services
Creates Certification Forms to be delivered
Request and Retrieve initial authorization from client's Medicaid payor
Create and scan electronic documentation to KanTime and create client charts
Maintain open communication with families, therapists, and physicians in regards to delays
Request for discharge and perform all appropriate steps if client on hold for 1 month
Place clients on/off hold and perform all appropriate steps required
Verify client's Medicaid on the 1st and 15th to ensure current eligibility for all processing clients
Comply with all safety policies, practices, and procedures
Report unsafe activity to your supervisor
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned