Bilingual Processing Coordinator

KidsCare Home Health•Addison, TX

1d•Hybrid

About The Position

We are currently adding a Bilingual Processing Coordinator to our team! The successful candidates will work to assist families in obtaining therapy services for their children and to maintain open lines of consistent communication with client families, therapists, and physicians.

Requirements

High School diploma or General Education Degree (GED).
Minimum of one (1) years of administrative experience.
Bilingual English/Spanish with an ability to read, write and speak both languages fluently.
Computer skills to include the Microsoft Office Suite and database activity.
Strong verbal and written communication skills.
Ability to carry out detailed but involved written instructions.
Excellent problem solving skills.
Excellent computer skills to include Microsoft Office Suite and database activity.
Ability to multi-task.
Ability to add, subtract, multiply, and divide with simple two-digit numbers.

Responsibilities

Process all incoming referrals timely
Verify all referral information is complete and accurate, then confirm client eligibility is current
Enter new clients in KanTime, Processing Roster & Referral Report.
Contact families in regards to availability for treatment, special requests, and status of therapist staffing.
Staff new clients by coordinating with therapist in the appropriate geographic area and experience.
Maintain processing workflow and all aspects required to initiate therapy services.
Creates Certification Forms to be delivered.
Request and Retrieve initial authorization from client's Medicaid payor.
Create and scan electronic documentation to KanTime and create client charts.
Maintain open communication with families, therapists, and physicians in regards to delays.
Request for discharge and perform all appropriate steps if client on hold for 1 month.
Place clients on/off hold and perform all appropriate steps required.
Verify client's Medicaid on the 1st and 15th to ensure current eligibility for all processing clients
Comply with all safety policies, practices, and procedures. Report unsafe activity to your supervisor.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.