Gift Shop Clerk - Part Time Year Round

Mohonk Mountain House•New Paltz, NY

10h•$0 - $18•Onsite

About The Position

The Gift Shop Clerk is responsible for providing outstanding customer service, meeting and exceeding sales targets, maintaining shop cleanliness and organization, and ensuring adequate stock levels. This role involves operating the cash register, handling various payment methods, opening and closing procedures, preparing soda fountain items, and assisting customers with purchases by imparting product knowledge. The clerk is expected to develop sales skills, understand product offerings, and contribute to shop improvements. Key duties include stocking shelves, checking in inventory, managing newspaper and magazine reserves, maintaining the stockroom, and performing regular housekeeping tasks. The position also requires vigilance against shoplifting, adherence to cost-reduction measures, and compliance with all company policies and service standards. The clerk must maintain a positive and professional image, engage shoppers, and work productively with or without supervision. Strong communication and interpersonal skills are essential for interacting with guests and colleagues, as is the ability to learn and implement service steps and historical information about the establishment. Physical requirements include standing for extended periods, bending, reaching, lifting, carrying, and maneuvering items, as well as good vision and hearing.

Requirements

Basic mathematical skills including addition, subtraction, multiplication, division.
Ability to perform and record cash/credit transactions accurately.
Ability to reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
Ability to fold clothes, operate cash register, and prepare Soda Fountain items.
Ability to inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
Ability to lift up to 40 pounds from ground level to counter level and carry a distance of up to 50 feet with/ without assistance.
Ability to walk up to 5 miles per day.
Ability to maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet.
Ability to see close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
Ability to hear verbal instructions, directions and warnings.
Ability to maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
Ability to maintain a calm, friendly, efficient manner at all times to guests and co-workers.
Ability to adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
Ability to learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
Ability to learn and retain knowledge of historical facts and information about Mohonk Mountain House.
Ability to develop and maintain positive working relationships with other staff.
Ability to answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
Ability to work productively and efficiently with or without supervision when performing routine tasks.
Ability to listen carefully to Guest/Customer orders and requests, as well as Supervisors’ instructions and requests.
Ability to exercise vigilance to prevent shoplifting.
Ability to comply with cost-reduction measures.
Ability to comply with Departmental Standards, All Employee Service Standards, and Gift Shop Clerk Standards.
Ability to comply with and implement all of the organization’s policies and procedures.
Ability to actively learn and implement new ideas, methods and skills.
Ability to contribute to the general tidiness and cleanliness of the shop and conform to associated company procedures and policies.
Ability to participate in the housekeeping of all shop areas to include folding clothing, dusting, sweeping, mopping, cleaning soda fountain machines, etc.
Ability to perform regular, daily housekeeping tasks, including special projects.
Ability to take an active role in keeping stock room neat and orderly, in ensuring continued stock supply, and in maintaining stock record accuracy.
Ability to contribute ideas and suggestions, in order to achieve improvements in all aspects of the shop’s performance both individually and as a member of the shop team.
Ability to check in parcel, noting any discrepancies, and price items.
Ability to assist with weekly newspaper reserve list and magazine stocking and returns.
Ability to take an active role in stocking shelves.
Ability to develop an understanding of the products sold in the shop sufficient to provide an effective level of customer service.
Ability to develop an understanding of sales skills in a shop environment sufficient to provide an effective level of customer service and performance.
Ability to present a friendly, positive, and helpful demeanor.
Ability to assist customers with gift and soda fountain purchases, imparting product knowledge when applicable.
Ability to learn and retain all Soda Fountain food and drink preparations.
Ability to open and close shop including cash drawer check-ins and check-outs according to accounting procedures.
Ability to maintain proper balance in cash drawer and in personal bank.
Ability to operate the register, including normal sales, handling multiple methods of payments including gift cards, room charges, credit card charges, and also including other register functions such as voids, returns, and similar functions.

Nice To Haves

Hospitality and retail experience

Responsibilities

Operate the register, including normal sales, handling multiple methods of payments including gift cards, room charges, credit card charges, and also including other register functions such as voids, returns, and similar functions.
Maintain proper balance in cash drawer and in personal bank.
Open and close shop including cash drawer check-ins and check-outs according to accounting procedures.
Learn and retain all Soda Fountain food and drink preparations.
Assist customers with gift and soda fountain purchases, imparting product knowledge when applicable.
Present a friendly, positive, and helpful demeanor.
Develop an understanding of sales skills in a shop environment sufficient to provide an effective level of customer service and performance.
Develop an understanding of the products sold in the shop sufficient to provide an effective level of customer service.
Take an active role in stocking shelves.
Check in parcel, noting any discrepancies, and price items.
Assist with weekly newspaper reserve list and magazine stocking and returns.
Contribute ideas and suggestions, in order to achieve improvements in all aspects of the shop’s performance both individually and as a member of the shop team.
Take an active role in keeping stock room neat and orderly, in ensuring continued stock supply, and in maintaining stock record accuracy.
Contribute to the general tidiness and cleanliness of the shop and conform to associated company procedures and policies. Participate in the housekeeping of all shop areas to include folding clothing, dusting, sweeping, mopping, cleaning soda fountain machines, etc.
Perform regular, daily housekeeping tasks, including special projects.
Actively learn and implement new ideas, methods and skills.
Comply with and implement all of the organization’s policies and procedures.
Exercise vigilance to prevent shoplifting.
Comply with cost-reduction measures.
Comply with Departmental Standards, All Employee Service Standards, and Gift Shop Clerk Standards.
Maintain a presence throughout the Gift Shop and engage shoppers.
Work productively and efficiently with or without supervision when performing routine tasks.
Listen carefully to Guest/Customer orders and requests, as well as Supervisors’ instructions and requests.
Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
Maintain a calm, friendly, efficient manner at all times to guests and co-workers.
Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
Develop and maintain positive working relationships with other staff.
Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
Fold clothes, operate cash register, and prepare Soda Fountain items.
Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.