Gift Shop Clerk - Part Time, Year Round

Mohonk Mountain House•New Paltz, NY

6h•Onsite

About The Position

The Gift Shop Clerk is responsible for providing outstanding customer service, meeting sales targets, maintaining shop cleanliness and organization, and ensuring shelves are stocked. This role involves operating the cash register, handling various payment methods, managing cash drawers, and opening/closing the shop according to procedures. The clerk will also learn and prepare Soda Fountain items, assist customers with product knowledge, and maintain a friendly and positive demeanor. Development of sales skills and product knowledge is essential for effective customer service and performance. The position requires active participation in stocking, checking in merchandise, managing newspaper and magazine reserves, and contributing ideas for shop improvements. Maintaining a neat stock room, ensuring stock supply, and accurate stock records are also key responsibilities. The clerk will contribute to the overall cleanliness of the shop, including housekeeping tasks like folding clothes, dusting, sweeping, mopping, and cleaning soda fountain machines. They will actively learn new methods and skills, comply with all company policies and procedures, and exercise vigilance against shoplifting. Cost-reduction measures and adherence to departmental and service standards are expected. The clerk will engage shoppers, work productively with or without supervision, listen carefully to orders and instructions, and maintain a flexible work schedule including days, nights, weekends, holidays, and peak business periods. A calm, friendly, and efficient manner is required at all times. Adherence to dress and grooming standards, and successful demonstration of service steps are also part of the role. The clerk will learn historical facts about Mohonk Mountain House and develop positive working relationships with colleagues. Answering guest questions accurately and engaging with them through smiling, eye contact, and conversation is crucial. Physical requirements include reaching, bending, kneeling, stooping, twisting, flexing arms, walking up and down stairs/inclines, sitting, climbing ladders, and standing for up to 5 hours. Tasks include folding clothes, operating the cash register, and preparing Soda Fountain items. The role requires inspecting work by touch, sight, sound, and smell. Physical demands include lifting up to 40 pounds, carrying up to 50 feet, walking up to 5 miles per day, and maneuvering carts/dollies with loads up to 200 pounds. Visual abilities include close and distance vision, peripheral vision, depth perception, and focus adjustment. Communication skills include speaking, reading, and writing English clearly, hearing verbal instructions, and performing basic mathematical skills for accurate transactions.

Requirements

Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
Hear verbal instructions, directions and warnings.
Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
Fold clothes, operate cash register, and prepare Soda Fountain items.
Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
Lift up to 40 pounds from ground level to counter level and carry a distance of up to 50 feet with/ without assistance.
Walk up to 5 miles per day.
Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet.
See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Hospitality and retail experience a plus.

Responsibilities

Operate the register, including normal sales, handling multiple methods of payments including gift cards, room charges, credit card charges, and also including other register functions such as voids, returns, and similar functions.
Maintain proper balance in cash drawer and in personal bank.
Open and close shop including cash drawer check-ins and check-outs according to accounting procedures.
Learn and retain all Soda Fountain food and drink preparations.
Assist customers with gift and soda fountain purchases, imparting product knowledge when applicable.
Present a friendly, positive, and helpful demeanor.
Develop an understanding of sales skills in a shop environment sufficient to provide an effective level of customer service and performance.
Develop an understanding of the products sold in the shop sufficient to provide an effective level of customer service.
Take an active role in stocking shelves.
Check in parcel, noting any discrepancies, and price items.
Assist with weekly newspaper reserve list and magazine stocking and returns.
Contribute ideas and suggestions, in order to achieve improvements in all aspects of the shop’s performance both individually and as a member of the shop team.
Take an active role in keeping stock room neat and orderly, in ensuring continued stock supply, and in maintaining stock record accuracy.
Contribute to the general tidiness and cleanliness of the shop and conform to associated company procedures and policies.
Participate in the housekeeping of all shop areas to include folding clothing, dusting, sweeping, mopping, cleaning soda fountain machines, etc.
Perform regular, daily housekeeping tasks, including special projects.
Actively learn and implement new ideas, methods and skills.
Comply with and implement all of the organization’s policies and procedures.
Exercise vigilance to prevent shoplifting.
Comply with cost-reduction measures.
Comply with Departmental Standards, All Employee Service Standards, and Gift Shop Clerk Standards.
Maintain a presence throughout the Gift Shop and engage shoppers.
Work productively and efficiently with or without supervision when performing routine tasks.
Listen carefully to Guest/Customer orders and requests, as well as Supervisors’ instructions and requests.
Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
Maintain a calm, friendly, efficient manner at all times to guests and co-workers.
Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
Develop and maintain positive working relationships with other staff.
Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
Fold clothes, operate cash register, and prepare Soda Fountain items.
Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
Lift up to 40 pounds from ground level to counter level and carry a distance of up to 50 feet with/ without assistance.
Walk up to 5 miles per day.
Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet.
See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
Hear verbal instructions, directions and warnings.
Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.