GIFT SHOP CASHIER - 1st Posting

Menominee Casino Resort • Town of Menominee, WI

3d • Onsite

About The Position

This position is responsible for providing excellent guest service in the Gift Shop, handling all cash register operations, maintaining merchandise, and ensuring a clean and secure work environment. The role involves direct guest interaction, sales transactions, inventory management, and adherence to company policies and procedures.

Requirements

• Must be eighteen (18) years of age or older.
• Must be able to work weekends and unusual hours.
• Money handling experience required.
• Must have the ability to lift at least 25 lbs.
• Must not have been convicted of shoplifting or theft in the past five (5) years.
• High School diploma or GED required.
• Experience with cash handling is required.
• Must possess effective communication skills.
• Shall have demonstrated a proven work record in previous positions.
• Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to apply commonsense decisions during transactions to ensure superior guest service.
• No person shall be eligible for employment if they have been convicted, or have a pending unresolved charge of: Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin law; A felony conviction of any kind in the immediately preceding two years; A crime of any kind related to gambling in the immediately preceding two years; A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years; A crime of any kind related to a crime of violence, or involving domestic violence, or a drug offense involving sale of drugs, or possession with intent to sell drugs during the immediately preceding two years.

Nice To Haves

• Computer experience preferred.

Responsibilities

• Welcome guests to the Gift Shop in a friendly, courteous manner, working to achieve a maximum level of guest service and satisfaction.
• Maintain a neat, clean uniform and appearance.
• Perform all functions of the cash register/point-of-sale system, including acceptance of payment for retail sales (cash, credit card, checks, purchase orders), and troubleshooting.
• Take special orders for cigarettes and tobacco products on appropriate forms.
• Become familiar with all Gift Shop merchandise and inventory and provide assistance and information to guests.
• Properly close out till at shift end and be escorted by Security to the Recycler/Vault for verification of closing forms/monies.
• Repay all shortages.
• Adhere to the WE CARD PROGRAM (No sales of nicotine/tobacco products to guests under 21).
• Stock, clean, dust, fold clothing, face shelves daily, and vacuum.
• Rotate cigarettes and tobacco products when restocking to prevent drying.
• Assist in stocking of incoming deliveries of tobacco, cigarettes, and merchandise.
• Maintain a neat, clean/sanitary work area.
• Ensure items are affixed with a security tag to prevent/deter theft, and remove/deactivate those tags upon purchase.
• Observe guests to prevent/deter theft.
• Attend mandatory monthly inventory count with the team.
• Maintain a working knowledge of facilities and upcoming events on property, in order to advise guests upon request.
• Communicate important, relevant information to the following shift and management.
• Assist in training new staff, assuring proper procedures and policies are followed to maintain superior guest service and teamwork.
• Assist the Gift Shop Manager and Supervisor in creating and setting up displays of merchandise, or taking down/removing displays, upon request.
• Attend scheduled departmental meetings.
• Monitor merchandise to ensure it is correctly priced and displayed.
• Maintain a consistent, regular attendance record, and adhere to the Gift Shop Employee Manual and all new posted rules, memos, and regulations.
• Call Security to check outgoing empty boxes/bags to ensure integrity of the Gift Shop.
• Report and turn over Found Money to Security.
• Perform any additional duties as assigned by Supervisor or Manager.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED