Gift Shop Attendant

Pyramid Global Hospitality•Saint Michaels, MD

7d•Onsite

About The Position

Pyramid Global Hospitality is seeking a motivated and customer-focused Retail Associate to join our team at the Inn at Perry Cabin, a Forbes 4-star historical gem on the Eastern Shore. This role is responsible for generating revenue and sales transactions through excellent product knowledge and customer service, while maintaining a fun, clean, and comfortable store environment. The ideal candidate will have an engaging attitude, be quick on their feet, and enjoy making meaningful connections with guests. This is a great opportunity for a driven individual to grow and learn at a world-class property.

Requirements

Engaging and welcoming personality
Strong attention to detail
Ability to work under pressure in a fast-paced environment
Passion for creating an exceptional experience for all guests
Excellent communication skills
Frequent bending, pushing/pulling, and lifting/carrying of up to 30 lbs.
Occasional lifting/carrying of up to 50 lbs.

Responsibilities

Maintain a great relationship with all guests and members of the team
Maintain a detailed knowledge of the hotel/resort and all events, amenities and directions to assist guests
Assist in creating unique and creative retail displays
Be a master of the POS system
Be highly organized with a strong understanding of where products can be found in the store
Maintain a cash bank
Be willing to jump in where needed to assist in delivering top service levels
Responsible for the knowledge of any promotions or special items in stock
Responsible for maintaining stock - all shelves are stocked and items needing ordered
Responsible for keeping area clean
Ascertains guest satisfaction; in the event of dissatisfaction, is a creative problem solver
Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
Balance house bank at the end of the shift.
Retrieves and returns bank from vault to workstation and return, to ensure accountability.