Gift Shop Attendant / Loyalty Club Lounge Concierge

HEI Hotels & Resorts•Nashville, TN

3d•Onsite

About The Position

Maintain a clean and attractive shop for guests, while offering superior customer service. This role involves promoting sales through suggestive selling techniques, ensuring the shop is clean and displays are attractively merchandised. The attendant is responsible for accurate inventory counts, protecting assets against losses and shoplifting, and handling all cash and credit card transactions accurately according to hotel policies. They will also assist in training new staff and maintain communication with the gift shop manager/supervisor to maximize sales and guest satisfaction. The position requires adherence to attendance rules and performing other job-related duties as assigned.

Requirements

Mathematic proficiency required to handle cash.
Requires knowledge of computer equipment or other technical devices and the ability to operate cash register.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Promote sales by using suggestive selling techniques.
Ensure that the shop is kept clean, and that displays are attractively merchandised to promote sales.
Ensure all assigned inventory counts are accurate.
Protect assets against losses and shoplifting.
Handle all cash transactions accurately.
Follow proper procedures for credit card and room charge transactions and obtain proper identification and department information for all associate discounts.
Adhere to the hotel cash handling policies.
Practice proper register operation procedures.
Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to.
Maintain constant communication line with gift shop manager/supervisor in order to keep abreast of all shop related problems, customer requests and fast-moving items to maximize sales and guest satisfaction.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.