Gift Room Clerk

Westgate Resorts•Kissimmee, FL

1d•Onsite

About The Position

Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions.

Requirements

Must be able to handle cash and tickets accurately and securely
Enjoy working with tourists
Be able to take direction well
Possess strong auditing skills
Have word processing and spreadsheet knowledge
Have good communication skills
Be a self-starter without extensive need for direction
Work well with others
Be organized
Be focused on accuracy
Be able to meet deadlines

Responsibilities

Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
Balance money and ticket bank amounts at the beginning and end of shift.
Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
Sell attraction tickets and merchandise. Make reservations for dinner shows as needed.
Provide basic directions, maps, attraction and area information to the customers as needed.
Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
Verify transactions to paperwork to make sure it counterparts to the cash drawer.
Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day.
Daily clean and secure work place.
Reconcile merchandise inventory on a daily basis.
Keep ticket price boards updated.
Verify each others deposits before dropping the deposit on daily bases.