Gift Room Clerk

Westgate ResortsKissimmee, FL
Onsite

About The Position

Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions.

Requirements

  • Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms.
  • Maintain ticket and cash bank security through scrutiny of all transactions.

Responsibilities

  • Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
  • Balance money and ticket bank amounts at the beginning and end of shift.
  • Handle discrepancies in gift offers.
  • Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
  • Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
  • Sell attraction tickets and merchandise.
  • Make reservations for dinner shows as needed.
  • Provide basic directions, maps, attraction and area information to the customers as needed
  • Provide customers with transportation when needed.
  • Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
  • Complete daily paperwork accurately and thoroughly.
  • Explain any overages or shortages on closing tape.
  • Verify transactions to paperwork to make sure it counterparts to the cash drawer.
  • Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours.
  • Balance the bank with the Marketing Liaison at the end of the day.
  • Daily clean and secure work place.
  • Reconcile merchandise inventory on a daily basis.
  • Keep ticket price boards updated.
  • Verify each others deposits before dropping the deposit on daily bases.

Benefits

  • Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
  • Paid Time Off – Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay – Access Your Earnings When You Need Them
  • Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) – Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement – Give Back and Make an Impact
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