Gift Shop Clerk

Opal Grand Resort•Delray Beach, FL

2d•Onsite

About The Position

Opal Grand Resort & Spa is looking to add a Gift Shop Clerk to our team. As the Gift Shop Clerk, we look to you to ensure our guests have a great experience from the moment of arrival to departure by making them feel welcome and at home in a relaxed yet professional atmosphere. Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.

Requirements

Must be able to speak, read, write and understand English
Must have good communication skills, both verbal and written
Must possess basic computer skills and knowledge
Must be able to stand and exert well-paced mobility for up to 8 hours.
Must be able to lift up to 15 lbs. occasionally
Ability to complete assigned tasks without close supervision
Must be able to clock in and out for shifts and breaks responsibly
Must have a uniform that is clean and properly worn with your name tag.
All visible tattoos and piercings must comply with standards outlined in Associate Handbook
Must be willing to go above and beyond the basic job requirements to better help the guests, fellow employees, and company as a whole
Have strong problem-solving skills

Nice To Haves

Previous retail sales experience is preferred
Must be able to work a flexible schedule including nights, weekends, and all holidays

Responsibilities

Display merchandise in a neat, eye-appealing manner
Restock items as necessary, check expiration dates, and discard expired items
Keep storeroom neat and clean
Complete customer purchases, process all payment types, and process returns, refunds, and exchanges
Verify customer identification as required
Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified
Follow checklist for opening and closing gift shop
Secure gift shop and monitor customer activity to prevent losses due to merchandise theft and damage
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; thank guests with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others