Gift Room Clerk
About The Position
Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions. Essential duties and responsibilities include the following, Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis. Balance money and ticket bank amounts at the beginning and end of shift. Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification. Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc. Sell attraction tickets and merchandise. Make reservations for dinner shows as needed. Provide basic directions, maps, attraction and area information to the customers as needed Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation. Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape. Verify transactions to paperwork to make sure it counterparts to the cash drawer. Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day. Daily clean and secure work place. Reconcile merchandise inventory on a daily basis. Keep ticket price boards updated. Verify each others deposits before dropping the deposit on daily bases. Other duties as assigned
Requirements
- Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms.
- Maintain ticket and cash bank security through scrutiny of all transactions.
- Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
Responsibilities
- Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
- Balance money and ticket bank amounts at the beginning and end of shift.
- Handle discrepancies in gift offers.
- Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
- Sell attraction tickets and merchandise.
- Make reservations for dinner shows as needed.
- Provide basic directions, maps, attraction and area information to the customers as needed
- Provide customers with transportation when needed.
- Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
- Complete daily paperwork accurately and thoroughly.
- Explain any overages or shortages on closing tape.
- Verify transactions to paperwork to make sure it counterparts to the cash drawer.
- Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours.
- Balance the bank with the Marketing Liaison at the end of the day.
- Daily clean and secure work place.
- Reconcile merchandise inventory on a daily basis.
- Keep ticket price boards updated.
- Verify each others deposits before dropping the deposit on daily bases.
Benefits
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
