Gift Room Clerk
About The Position
Gift Room Clerk – Gatlinburg, TN | Full‑Time | $15.50 - $16.50 per hour (depending on experience) - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay. About Westgate Smoky Mountain Resort & Spa: Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
Requirements
- Handle cash and tickets securely.
- Must perform essential duties effectively.
- Enjoy working with tourists.
- Follow directions well.
- Strong auditing skills.
- Knowledge of word processing and spreadsheets.
- Good communication skills.
- Self-starter with minimal supervision.
- Work well with others.
- Organized and accurate.
- Meet deadlines.
Responsibilities
- Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms.
- Maintain ticket and cash bank security through scrutiny of all transactions.
- Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
- Balance money and ticket bank amounts at the beginning and end of shift.
- Handle discrepancies in gift offers.
- Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
- Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
- Sell attraction tickets and merchandise.
- Make reservations for dinner shows as needed.
- Provide basic directions, maps, attractions and area information to the customers as needed.
- Provide customers with transportation when needed.
- Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
- Complete daily paperwork accurately and thoroughly.
- Explain any overages or shortages on closing tape.
- Verify transactions to paperwork to make sure it counterparts to the cash drawer.
- Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours.
- Balance the bank with the Marketing Liaison at the end of the day.
- Daily clean and secure workplace.
- Reconcile merchandise inventory on a daily basis.
- Keep ticket price boards updated.
- Verify each other’s deposits before dropping the deposit on daily bases.
Benefits
- Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match
- Daily Pay – Access Your Earnings When You Need Them
- Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
