Gift Care Coordinator

International Mission Board•Richmond, VA

5d•Onsite

About The Position

The Gift Care Coordinator plays a vital role in advancing IMB’s mission by ensuring every gift is processed with the highest levels of accuracy, integrity, and care. This position seamlessly blends administrative expertise with relational excellence, serving as a key point of contact for donors while supporting the internal processes that enable efficient, mission-aligned gift management.

Requirements

High school diploma or equivalent required; bachelor’s degree preferred
Minimum of 2 years of relevant experience in donor relations, customer service, administrative support, or a related field
Strong communication, interpersonal, and problem-solving skills
Exceptional attention to detail and the ability to manage multiple priorities effectively
Proficiency with CRM systems (Virtuous or similar) and Microsoft Office applications
Demonstrated ability to handle confidential information with discretion and professionalism
Strong analytical capabilities, including experience with reporting and data interpretation

Responsibilities

Serve as the primary point of contact for donor inquiries, providing prompt, courteous, and knowledgeable assistance
Oversee gift import and allocation within the Virtuous CRM, ensuring accuracy and adherence to established policies
Prepare acknowledgment letters, tax receipts, and supporting materials with a high level of quality and professionalism
Monitor donor inboxes and maintain communications that reflect IMB’s values and commitment to excellence
Proactively engage donors through gratitude calls and meaningful follow-up, reinforcing their impact and encouraging continued partnership
Support stewardship initiatives and collaborate with internal teams to enhance the donor experience
Maintain accurate, up-to-date donor records within the CRM system
Generate reports and support data analysis efforts to inform strategic stewardship decisions
Ensure data integrity and proper documentation throughout the gift lifecycle
Partner cross-functionally with Finance, the Church Success Center, and other teams to ensure seamless coordination of gift processing
Contribute to a collaborative and high-performing culture within Ministry Advancement.

Benefits

Medical insurance with choice of 3 plans
Dental insurance
Vision insurance
HSA and FSA benefit plans
Short-term disability coverage
Long-term disability coverage
Basic life insurance coverage (employer paid)
Supplemental coverage available
403(b) Retirement Plan Savings
5% employer contribution to retirement plan
Up to a 4% matching contribution to retirement plan (fully vested after 3 years)
21 days of paid time off accrued in the first year
11 paid holidays
Week between Christmas and New Years off
Volunteer Mission Trip Benefits
Access to tuition discounts