Gift Card Analyst
About The Position
Taco Bell is looking for a highly motivated, out-of-the-box strategic thinker with a strong analytical background. This role is responsible for turning numbers into compelling stories by identifying channel/product trends, user behavior, and untapped opportunities. This individual will own all Gift Card activation and redemption reporting. Additionally, this role will support financial tracking through upkeep and maintenance of the Gift Card P&L and related reporting, ensuring clear visibility into program health and performance. This individual should be comfortable in a fast-paced environment, detail-oriented, highly proficient in Excel, collaborative across internal/external partners, and able to manage multiple priorities simultaneously. The Gift Card Analyst is responsible for generating reporting to communicate key metrics, trends, and insights. This role drives impact across the Taco Bell business through strategic, data-driven insights that inform future decision-making. The analyst will report to the Senior Manager of Payments/Gift Cards.
Requirements
- Bachelor’s degree.
- 4+ years’ experience within an analytical role.
- Detail-oriented, organized, and a strong communicator.
- Ability to prioritize and manage multiple projects simultaneously.
- Advanced Excel skills with the ability to build and maintain clear, concise reporting.
- Experience with reporting and analytics tools, including Power BI, Tableau, CLX, IRIS, and adapt to new tools as the program evolves.
- Strategic thinker with a strong analytical mindset.
Responsibilities
- Analytical lead for Gift Card Activation and Redemption reporting across all areas of the business.
- Gather and analyze data, identify trends, and deliver actionable insights to support strategic and operational decision-making.
- Maintain Gift Card financial tracking spreadsheet, ensuring accuracy, consistency, and transparency, with inputs provided by accounting.
- Monitor key metrics (activations, redemptions, liability, and breakage) to clearly demonstrate overall program health and performance.
- Collaborate with the Insights team to deepen understanding of Gift Card user behavior, including purchase patterns, redemption trends, and usage.
- Translate findings into recommendations that inform marketing strategies and customer engagement initiatives.
- Interface with reporting platforms such as CLX, Tableau, and IRIS to extract, consolidate, and validate data.
- Develop clear, concise, and visually effective reports, dashboards, and presentations for stakeholders.
- Work cross-functionally with internal and external partners, including Accounting, Insights, Operations, Archway, Blackhawk, InComm , and our Gift Card Processor to ensure alignment, data accuracy, and successful execution of program initiatives.
- Support ad hoc analysis and special projects related to Gift Card initiatives.
- Identify opportunities to improve reporting processes, data quality, and overall program performance.
Benefits
- Hybrid work schedule and year-round flex day Friday
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
