Giant Voice Field Engineer

Akima, LLC•Herndon, VA

27d•Remote

About The Position

North Edge Technology is looking for Field Engineers to be part of our Emergency Management Sustainment team supporting 100+ military installations worldwide. The Field Engineers will ensure Giant Voice systems are fully operational to provide a critical communication path for Emergency Managers. Candidate must have a thorough understanding of Giant Voice (GV)systems (Federal Signal, Whelen, American Signal, ATI, Cooper Wheelock, etc.) or Land Mobile Radio (LMR) (Motorola, Kenwood, Harris). To join our team of outstanding professionals, apply today! This position requires that you travel 75% of the time to perform the job.

Requirements

DoD Secret Clearance is required (or ability to obtain and maintain one).
High School or GED equivalent and 3-5 years of related experience.
Knowledge of / willingness to learn Emergency Management systems: Giant Voice Exp or LMR Exp or Apprentice Electrician Technical test equipment used to install / repair GV, LMR, and AVNS.
Strong written and verbal communication skills.
Strong troubleshooting and conflict resolution skills.
Must be able to lift 70lbs.

Nice To Haves

Heavy-duty equipment like boom and scissor lifts, cranes, excavators used to install / repairGV, LMR, and AVNS.

Responsibilities

Uses engineering knowledge and methods to design, install, support, and repair technological tools and equipment at a field location (in the field, at a remote office, or at a client site). Analyzes user needs; builds, modifies, installs, and tests products. Trouble shoots errors or malfunctions and performs unscheduled or routine maintenance. Creates, distributes, and maintains service or training manuals; provides on-site training.
Support overall sustainment and repair operations of the Army’s Giant Voice and Audio-Visual Notification Systems (AVNS) including the management, operation, and maintenance of associated hardware, software, and processes. Demonstrate through understanding of area of responsibility.
Work closely with PM/Lead.
Provide timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by the program in response to GV, AVNS, and other hardware/software issues.
Document, coordinate, and troubleshooting technical questions and reported incidents from Emergency Responders that report system problems or incidents. Problems may include poor system response time, potential security incidents, inability to access system resources, or questions on the use of a specialized software.
Train end-users to perform the resolution steps through self-service, or by another area, such as the security administration, systems administrator, etc., based on North Edge’s organizational structure and separation of duties principles in place.
Document repair information of hardware, software, in conjunction with geospatial data.
Use of boom & scissor lifts, forklifts, and bucket trucks to perform repairs 20-80 feet off the ground.
Perform and conduct research of potential resolution of assigned technical issues with teammates and OEM representatives.
Work closely with Engineering, Security, Site and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for customers.
Communicate and interact effectively with internal and external partners including but not limited to, 3rd party support team, and Government customers.
Evaluate tools, best practices, technologies, and approaches to EM service delivery problems / issues for incorporation into the overall service management policies and procedures.
Demonstrate compliance with applicable laws and regulations, especially those surrounding safety and communications.
Maintain and write standard operating procedures.