Giant Voice Associate Field Engineer

Akima, LLC•Herndon, VA

20d•Remote

About The Position

North Edge Technology is seeking Field Engineers for its Emergency Management Sustainment team, which supports more than 100 military installations worldwide. The role helps ensure Giant Voice (GV) systems are operational and available as a critical communications path for Emergency Managers. The engineer supports sustainment and repair operations for the Army’s Giant Voice and Audio-Visual Notification Systems (AVNS), including associated hardware, software, and processes. The position is remote and requires travel 75% of the time. Work may involve repairs 20–80 feet above ground using lifts, forklifts, and bucket trucks.

Requirements

DoD Secret clearance required, or ability to obtain and maintain one.
High school diploma or GED equivalent.
1–2 years of related experience.
Knowledge of or willingness to learn Emergency Management systems; experience with Giant Voice or Land Mobile Radio, or experience as an apprentice electrician, is relevant.
Technical test equipment used to install and repair Giant Voice, LMR, and AVNS.
Strong written and verbal communication skills.
Strong troubleshooting and conflict-resolution skills.
Ability to lift 70 pounds.
Ability to travel 75% of the time.
Any clearance requirements for this position are established by the government contract.

Nice To Haves

Experience operating heavy-duty equipment such as boom and scissor lifts, cranes, or excavators used to install or repair Giant Voice, LMR, and AVNS.

Responsibilities

Design, install, support, and repair technological tools and equipment at field locations, remote offices, or client sites.
Analyze user needs; build, modify, install, and test products.
Troubleshoot errors or malfunctions and perform routine or unscheduled maintenance.
Create, distribute, and maintain service or training manuals, and provide on-site training.
Support sustainment and repair operations for the Army’s Giant Voice and Audio-Visual Notification Systems, including associated hardware, software, and processes.
Work closely with the Lead.
Document hardware and software repair information in conjunction with geospatial data.
Use boom lifts, scissor lifts, forklifts, and bucket trucks to perform repairs 20–80 feet above ground.
Research potential resolutions to assigned technical issues with teammates and original equipment manufacturer representatives.
Coordinate with Engineering, Security, Site, and Systems Administration teams to incorporate customer feedback and address support and usability concerns.
Communicate and interact effectively with internal and external partners, including third-party support teams and government customers.
Comply with applicable laws and regulations, particularly those concerning safety and communications.