GGL Loan Servicing Specialist

First Bank•Burlington, NC

10d•Onsite

About The Position

As part of First Banks Government Guaranteed Lending (GGL) Servicing Team, the Loan Servicing Specialist is responsible for providing a high level of technical support to clients, vendors, and affiliated Bank personnel. This position will be the principal contact for customers in regards to GGL loans and services. Duties include providing assistance and support through a wide variety of post-close servicing actions such as; loan modification requests; collateral release or subordination requests; loan work-out and liquidation activities; (developmental training to be provided regarding GGL Guaranty Requests. In addition to assisting with both on-site and remote loan portfolio and due diligence file reviews and other special projects as needed.

Requirements

Four year degree with a Finance or Business concentration or a minimum of 3-5 years GGL related experience highly preferred.
Familiar with GGL loan collection, processing, payments, monitoring protocols and servicing documentation requirements as warranted.
Familiar with GGL’s processes and terminology .
Effective organizational, oral and written communication skills and high attention to detail.
Ability to work on multiple projects/loans simultaneously, managing time and resources to ensure work is completed accurately, efficiently and within established timeframes.
Through knowledge of Microsoft software, inclusive of Word, Excel and Adobe

Nice To Haves

Financial analysis background a plus.

Responsibilities

Provide the highest level of quality service to all lending personnel and clients.
Assist our clients with post-close GGL servicing requests insuring they meet GGL guidelines and proper approvals and notices are obtained and files are properly documented.
Servicing request primarily include (but not limited to): 1) Exchange of collateral; 2) Changes to Entities; 3) Name changes; 4) Address changes; 5) Assumptions; 6) Release of Obligor/Guarantor; 7) Deferments/Modifications; and, 8) Death of Obligor.
Provide high level of GGL technical support by answering client questions via phone or by e-mail.
Be proficient on current SOP Servicing and Liquidations Manual.
Monitor and update project pipeline report.
Ability to work on multiple projects simultaneously, managing time and resources to ensure that work is completed accurately, efficiently and within established timeframes.
Timely identification of adverse and key risks bringing these to the attention of the Bank.
Deliver completed Servicing Action Request Memos (SARM’s) to the appropriate decision maker and ensure all SOP requirements are met including proper notices and file documentation.
Procure and analyze supporting documentation in to assist our clients with post-close GGL Servicing Action Requests.
Analyze third party reports.
Assist with other duties and special projects as needed.
Continued professional development as it relates to position.
Exhibit support for the organization’s goals, values, initiatives and cost control
Must be willing and able to learn/apply new skills and software applications; adaptable to change.
Completes annual compliance courses.
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and state regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
Adheres to all levels of our Service Excellence standards.