Gestionnaire des services infirmiers, services de pharmacie spécialisés | Specialty Pharma Nurse Manager

Bayshore • Montreal, QC

8d • Hybrid

About The Position

The Specialty Pharma Nursing Manager BSRx (Bayshore Specialty Rx) hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior Operations Manager, Nursing Services BSRx is accountable for the day-to-day BSRx nursing and administrative operations, general oversight, and leadership within their assigned territory of the Specialty Nursing Network. The SPNM will oversee a team of Specialty Pharma Nurse Supervisors (SPNS), Clinic Leads and frontline Nursing staff in order to ensure quality care throughout the BSRx nursing network both in our infusion clinics and at home. The SPNM is responsible for the delivery of all Nursing services, within the assigned territory while ensuring compliance with internal and external Standards of Practice of the province(s) that the service delivery takes place. The SPNM or delegate will assist with the training, coordination of clinical education and in-service activities and all other clinical requirements for new hires.

Requirements

• Graduated from an accredited nursing school with a Bachelors of Science in Nursing (BScN) degree or equivalent.
• Current registration and in good standing with the provincial nursing licensing body of all clinics/ service delivery locations in their assigned territory.
• Candidate must be a Registered Nurse.
• ACLS/BLS required
• Peripheral intravenous administration skills.
• Central Vascular Device Access and Care Skills (e.g. CVADs and PICCs).
• Strong communication and organizational skills.
• Able to manage relationships with a proven track record of exceptional customer service.
• Exceptional interpersonal skills and ability to handle difficult situations in an objective and consistent format.
• Able to work independently and as part of an interdisciplinary team.
• Able to perform and prioritize multiple functions and tasks.
• Able to read and interpret technical instructions related to client care.
• Able to visually and auditorily observe and assess clients.
• Proficiency on Microsoft Word, Excel and Outlook.
• Valid driver’s license.
• Travel, as needed, within a defined territory is required as part of regular work responsibilities up to 80%25 travel.
• Able to travel bi-annually to our National Head Office in Mississauga or our National Pharmacy in Markham (requirement). Dependent on fiscal objectives – more travel may be required to Head Office/National Pharmacy or other.
• Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements).

Nice To Haves

• PALS will be seen as an asset.
• ACLS can be acquired upon hire
• Chemotherapy – Biotherapy experience will be seen as an asset.
• Minimum 5 years Nursing experience, preferably in a critical care (e.g., ER or ICU), infusion clinic, or oncology setting.
• Previous nursing management or leadership experience will be seen as an asset.
• Previous oncology work experience will be seen as an asset.

Responsibilities

• Supervise and support service delivery within Bayshore’s Infusion Clinic and Home Pharma Network.
• Acts as a clinical and operational resource to Bayshore Specialty Rx’s Nursing Supervisors (SPNS), Nursing Team Leads, and frontline Specialty Infusion/Injection Nurses, by providing support, leadership, mentorship, and guidance as needed.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Identifies, assesses, and implements new business opportunities under the direction of the Regional Operations Manager, Senior Operations Manager and National Director.
• Responsible for overseeing key performance indicators (KPIs) within given territory.
• Works closely with scheduling team to ensure efficient operations.
• Undertakes change management activities to meet ever-changing business needs.
• Responsible for the clinical education of all Specialty Nurses.
• Implement performance management initiatives with subordinates.
• Ensure clinic nurses comply with Bayshore policies and procedures.
• Responsible for ensuring Bayshore and Partner clinics meet Bayshore standards, in preparation for both internal and external audits as applicable.
• Participates in internal and external audits and ensures that Specialty Infusion Clinic(s) within his/her region are operating efficiently and safely.
• Performance management, and probationary/annual performance review of direct reporting Clinical staff.
• Acts as liaison between but not limited to, (Patient Support Services) PSS Program Managers, Pharmacy, Branch management, Area Directors, staff nurses and medical advisors, as appropriate.
• Participates in sales or public relations efforts with key stakeholders.
• Participates in ongoing internal and/or external continuing education activities as required.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participate in proactive Health & Safety activities while performing all duties.
• Coordinates billing invoices for dedicated clinics.
• Responsible for ensuring the maintenance of all applicable training for nursing staff.
• Reviews clinical utilization, scheduling and local trends including issues and challenges as required.
• Reviews all Quality Events (QE) incidents and quality issues, ultimately responsible for assisting with planning corrective actions and actively participating in QE trending within the assigned territory.
• Initiates RL-6 incident reports where applicable
• Accountable for employee engagement, retention, and turnover in dedicated region.
• Completes all other tasks delegated by the Regional Operations Manager, as requested.

Benefits

• commitment to Equity, Diversity & Inclusion
• culture of belonging
• programs, resources and policies that support each individuals purpose, potential and wellbeing
• fostering an inclusive workplace
• compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements
• accommodation needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager