Gestionnaire des comptes clés / Bilingual Program Manager, Key Accounts

Waste Management, Inc. (WM)•Montreal, QC

11d•Onsite

About The Position

Generates revenue growth by utilizing a consultative selling approach in the retention of current WM major accounts. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.

Requirements

Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
RFP/RFQ-driven and compliance-based customer environments, including public sector, healthcare, and regulated industries
Contract management, renewals, and service-level obligations
Internal operational workflows across Operations, Dispatch, Billing, and Sales support
Internal systems: Employee Console, MAS, Salesforce, and Elements
Strong administrative, organizational, and time-management skills
Clear written and verbal communication for proposals, documentation, and customer correspondence
Proficiency in Excel and PowerPoint for analysis and presentations
Ability to succeed in a process-driven, non-relationship-based environment
Ability to manage high volumes of detailed, transactional work accurately
Ability to work independently with consistent follow-through
Bilingual (French & English) - For Quebec Applicants: We require a bilingual speaking program manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.

Responsibilities

Serve as the primary point of contact for assigned Key Accounts across Healthcare, Oil & Gas, Defense, Small Public Sector, Municipal, and Large Retail/Grocery segments and other segmants, primarily operating within RFP/RFQ and contract-driven environments.
Manage the end-to-end RFP/RFQ process, including reviewing requirements, coordinating internal stakeholders (Sales, Operations, Dispatch, Pricing, Legal, Sustainability), facilitating internal working sessions autonomously, and submitting compliant, accurate responses.
Partner closely with Legal to review contract terms, exceptions, and compliance requirements.
Maintain strong administrative ownership of assigned accounts, including: Managing contracts, renewals, pricing, and service details; Booking meetings and coordinating internal and customer-facing sessions; Resolving service issues, billing discrepancies, and system errors.
Utilize Employee Console, MAS, Salesforce, and Elements to maintain accurate customer records, track contracts and renewals, document interactions, and support internal reporting.
Act as a key internal coordinator, building effective working relationships with Operations, Dispatch, Sales Managers, and support teams across Canada to ensure service delivery aligns with contractual commitments.
Identify opportunities to optimize and grow internal portfolios, including service efficiencies, renewal strategies, and recommendations aligned with sustainability initiatives.
Communicate regularly with customers via phone, email, and virtual meetings; attend on-site visits infrequently, as required.