German Speaking Fitbit Products Support Specialist -Work in Sofia

Patrique Mercier Recruitment FR

5d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated and customer-focused German Speaking Fitbit Customer Support Specialist to join their team on-site in Sofia, Bulgaria. This role involves being the primary point of contact for German speaking Fitbit users, assisting them with their wearable fitness technology, health tracking features, and wellness tools. It's an opportunity to build a career at the intersection of technology and health in a supportive, fast-paced international environment.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role — candidates must be able to communicate professionally and effectively in German at all times.
• Valid EU passport (mandatory requirement for this position).
• Comfortable working in a structured, on-site team environment in Sofia, Bulgaria, with the ability to manage multiple queries efficiently and professionally.

Nice To Haves

• A genuine passion for fitness, wellness, wearable technology, or health-oriented consumer products is highly desirable.
• Previous experience in customer support, technical helpdesk, or a client-facing role is advantageous, though not strictly required — full training will be provided.
• Strong problem-solving abilities, excellent listening skills, and a patient, customer-first mindset.

Responsibilities

• Deliver outstanding customer support to German speaking Fitbit users via phone, email, and live chat, resolving queries related to fitness tracking, wellness goals, and device functionality.
• Assist customers in setting up, syncing, and troubleshooting their Fitbit devices and the associated Fitbit app across iOS and Android platforms.
• Provide clear, empathetic guidance on Fitbit's health and wellness features, including heart rate monitoring, sleep tracking, step counting, and activity goal management.
• Educate customers on how to maximize the benefits of their Fitbit device in support of their personal fitness and wellness journeys.
• Accurately log all customer interactions, complaints, and resolutions within the internal CRM system, maintaining thorough and up-to-date records.
• Escalate complex technical issues or product defects to the appropriate internal teams, ensuring timely follow-up and satisfactory outcomes for customers.
• Stay informed on the latest Fitbit product updates, firmware releases, and Fitness & Wellness trends to provide current and accurate support.
• Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, response times, and resolution rates.

Benefits

• Competitive Monthly Salary reflective of your skills and experience
• Fully Paid Training programm to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria
• Monthly Performance Bonus to reward your hard work and dedication
• €1,500 Signing Bonus (one-time payment for all new hires)
• Career development and advancement opportunities within a growing international company
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed