US-Genius Admin

Apple•Annapolis, MD

10d•Onsite

About The Position

As a Genius Admin at Apple Retail, you coordinate customer repairs, manage expectations, and organize the Repair Room to help the Genius Bar team deliver service. You plan and coordinate repair operations from intake through completion, including inventory and orders in partnership with the Operations team. You assist with customer service issues, support repair intake and pickup, provide peer feedback, and complete repair tasks as needed. The role also involves understanding how to troubleshoot, diagnose, and resolve technical problems across Apple products; identifying customer needs and presenting relevant product and service recommendations; and supporting other customer-facing activities. You contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in daily work.

Requirements

Available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Experience in retail or sales, or related work experience.

Nice To Haves

Communicate effectively and tailor communication style to different audiences.
Plan, organize, and prioritize multiple activities to accomplish goals, independently and with a team.
Apply an action-oriented and motivated approach to doing what is best for the customer and Apple, anticipating challenges and providing potential solutions.
Be curious, open to learning from others, and willing to help others grow.
Demonstrate relevant technical expertise in Apple products and services.
Work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure.
Have experience working successfully in a team environment with shared responsibility and accountability.
Frequently handle, lift, and move merchandise safely.
Be trusted with sensitive or confidential information in keeping with Apple’s core values.

Responsibilities

Plan and coordinate end-to-end operational activities that support repair completion.
Manage and track inventory and orders in partnership with the Operations team.
Assist with customer service issues, including repair intake, finding appropriate solutions, and pickup of completed repairs.
Provide peer feedback based on observations on the floor and in the Repair Room.
Complete repair tasks as needed to support the Genius Bar team and customer demand.
Understand processes for troubleshooting, diagnosing, and resolving technical problems with Apple products.
Provide excellent customer service by understanding customer needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on ways to buy.
Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting differences and remaining curious about learning from others.
Demonstrate Apple’s values of inclusion and diversity in daily activities.