US-Genius Admin

Apple • Seattle, WA

13d • Onsite

About The Position

Apple Retail brings together expertise to help people do what they love and deliver an only-at-Apple experience. Apple emphasizes inclusion as a shared responsibility and works to foster a culture where everyone belongs and can do their best work.

The Genius Admin serves as a service coordinator for customer repairs, from quick repairs to more involved procedures, and manages customer expectations. The role coordinates an efficient repair workflow and organizes the Repair Room to help the Genius Bar team provide world-class customer service. It also supports repair operations, customer intake and pickup, technical troubleshooting, and customer-facing activities as needed.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Communicate effectively and tailor communication style to different audiences.
• Coordinate multiple activities through planning, organization, and prioritization, independently and with a team.
• Take action and stay motivated to do what is best for the customer and Apple, anticipating challenges and offering potential solutions.
• Be curious, open to learning from others, and help others grow.
• Demonstrate relevant technical expertise in Apple products and services.
• Work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure.
• Have experience working successfully in a team environment, demonstrating shared responsibility and accountability.
• Frequently handle, lift, and move merchandise safely.
• Be trusted with sensitive or confidential information, consistent with Apple's core values.

Responsibilities

• Plan and coordinate end-to-end operational activities that support repair completion, including managing and tracking inventory and orders in partnership with the Operations team.
• Assist with customer service issues, including repair intake, finding appropriate solutions, and managing pickup of completed repairs.
• Provide peer feedback based on observations on the floor and in the Repair Room.
• Complete repair tasks as needed to support the Genius Bar team and customer demand.
• Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for Apple products.
• Provide excellent service by understanding customer needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed