US-Genius Admin

Apple • Boise, ID

13d

About The Position

As a Genius Admin, you coordinate customer repairs and manage customer expectations, from quick repairs to more involved procedures. You coordinate an efficient repair workflow and organize the Repair Room to help the Genius Bar team deliver service to customers. The role also supports customer-facing activities and contributes to an inclusive environment that reflects Apple’s values of inclusion and diversity.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Communicate effectively and tailor communication style to different audiences.
• Coordinate multiple activities through planning, organization, and prioritization, independently and with a team.
• Show an action-oriented, motivated approach to doing what is best for the customer and Apple; anticipate challenges and offer potential solutions.
• Be curious, open to learning from others, and help others grow.
• Demonstrate relevant technical expertise in Apple products and services.
• Work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure.
• Have experience working successfully in a team environment with shared responsibility and accountability.
• Frequently handle, lift, and move merchandise safely.
• Be trusted with sensitive or confidential information in keeping with Apple’s core values.

Responsibilities

• Plan and coordinate end-to-end operational activities that support repair completion, including managing and tracking inventory and orders with the Operations team.
• Assist with customer service issues, including repair intake, finding appropriate solutions, and managing pickup of completed repairs.
• Provide peer feedback based on observations on the floor and in the Repair Room.
• Complete repair tasks as needed to support the Genius Bar team and customer demand.
• Understand processes for troubleshooting, diagnosing, and resolving technical problems across Apple products.
• Serve Apple customers by understanding their needs, identifying ownership opportunities, recommending products and services, and educating customers on ways to buy.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and remaining curious about learning from others.
• Demonstrate Apple’s inclusion and diversity values in daily activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed