Genetic Program Assistant

Medical University of South Carolina•Charleston, SC

15d•Onsite

About The Position

Under indirect supervision, the Program Assistant provides support to the Hereditary Cancer Clinic Services. Assists with scheduling, pre-appointment chart preparation, post visit follow-up, and data entry as directed by the team. Performs routine and specialized administrative functions to support the program to maintain an efficient and effective operation.

Requirements

Bachelor’s degree or equivalent combination of educational and work experience.
Excellent communication (both oral and written), interpersonal, customer service, and organizational skills.
Basic math and computer skills, and knowledge of medical terminology
Proficient in MS Office including Excel, Word, Outlook, Teams

Nice To Haves

Bachelor’s degree in genetics or biological sciences or health related field
Experience in medical facility

Responsibilities

Performing scheduling and data uploads prior to patient appointment
Schedule patients to Hereditary Cancer Clinic
Upload appointment information to CRA
Upload CRA data to Hereditary Cancer Clinic
Confirm appropriateness of appointments
Confirm appointments with patients to reduce no show rates as needed
Pre-clinic appointment preparation
Ensure pedigree is ready and consistent with standards
Check compliance with guidelines
Verify and update relevant medical history, test results and relative data into the EMR
Confirm genetic test results are available
Assists with patient phone inquiries and MyChart messages.
Provide post-visit support
Check and store results of tests and consultations
Sends Hereditary Cancer Clinic summaries to patients after appointment
In collaboration with providers and with proper training, may review negative results with patients and provide appropriate documentation in EPIC for patient’s EMR.
Inform providers of positive results requiring further options
Review and update guidelines as they change
Contact patients to inform of guideline changes
Assists with patient follow-up letters regarding test results and helps identify applicable resources and/or support organizations for the patient/family.
Assists with data collection for research studies and gathering statistics for the program