Genetic Counseling Assistant
Wellstar Health System•Marietta, GA
•Onsite
About The Position
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Requirements
- 1-2 years post high school education
- 1-2 years in a health care related position
- Excellent phone etiquette focused on customer service
- Knowledge of Microsoft Office suite
- Ability to handle confidential materials
- Ability to handle multiple tasks
- Excellent organizational skills
- Attention to details
- Ability to exercise independent judgment
- Sensitivity to individual spiritual, cultural, language and ethnic differences
Nice To Haves
- Manner and dress reflect image of professional health care provider in World Class Clinic setting
Responsibilities
- Triaging incoming cases for genetic counselor and geneticist review
- Assisting with collecting necessary patient clinical information prior to appointments, focused on patient medical and family history information
- Coordinating and scheduling appointments
- Updating patients' electronic medical records
- Routing telephone calls
- Assisting with the creation of educational materials and patient letters
- Participating in team meetings and performance/quality improvement projects
- Providing cross-coverage and travel to other clinic locations to provide support as needed
- Speaking to patients to collect family history information and documenting this history in the EMR system
- Answering common questions from patients about upcoming appointments
- Helping patients access personal or family prior genetic testing prior to appointment as directed by genetic counselors
- Triaging patient scheduling based on referral indication
- Ensuring patients have accurate directions for upcoming appointments
- Coordinating and researching all insurance coverage for genetic testing for patients
- Preparing letters of medical necessity with guidance from genetic counselors
- Coordinating genetic testing for family members for diagnostic testing at the direction of the genetic counselor by inputting accurate orders in laboratory on-line portals
- Checking the status of outstanding genetic testing and adjusting patient follow-up appointments as needed
- Sending MyChart messages to patients with low-risk results, documenting information appropriately in EMR and asking with any patient follow-up calls related to these messages
- Acting as a resource for administrative staff with questions about incoming referrals and patient inquiries
- Demonstrating outstanding written, verbal, non-verbal and interpersonal communication skills
- Performing other duties as assigned
- Complying with all WellStar Health System policies, standards of work, and code of conduct
Benefits
- Support to do more meaningful work—and enjoy a more rewarding life
- Connect with the most integrated health system in Georgia
- Start a future that gives you more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
