Genetic Counselor Assistant

Labcorp•San Diego, CA

1d•Remote

About The Position

Labcorp Genetics and Women’s Health is seeking a US remote-based Genetic Counselor Assistant to support the Lab Based Genetic Counseling team for its NIPT lab in San Diego. The role works with the lab Genetic Counselor team to support clients who ordered testing performed at Labcorp. The schedule is Monday through Friday, 8 a.m.–5 p.m. Pacific time.

Requirements

Bachelor’s degree in a biological science.
Familiarity with genetics concepts.
Knowledge of the Microsoft Office suite.
Strong multitasking ability and excellent attention to detail.
Strong verbal and written communication skills, with the ability to listen and respond effectively.
Flexibility and the ability to manage and adapt quickly to changing priorities.
Strong project management skills.
Ability to establish and maintain positive working relationships and work cooperatively and effectively to set goals, resolve problems, and make recommendations.

Nice To Haves

At least 1 year of experience working as a Genetic Counselor Assistant.
At least 1 year of experience working in a clinical genetics testing laboratory with next-generation sequencing.
At least 1 year of customer service experience.
At least 1 year of experience with Labcorp’s Laboratory Information Systems (LIS).

Responsibilities

Respond to telephone and email inquiries from Labcorp clients, health care providers, laboratories, and branches to coordinate applicable genetic testing.
Research, troubleshoot, and resolve testing problems by contacting clients or other Labcorp facilities.
Document case work and interactions with clients.
Triage calls from clients.
Track samples and provide updates to providers.
Proactively collect outcomes.
Perform abnormal result notifications.