Genesys Engineer

Conch Technologies • Memphis, TN

8h • Onsite

About The Position

Conch Technologies Inc is hiring a Genesys Engineer for an onsite role in New York or Waltham, Massachusetts. The position is a contract lasting 12+ months. The engineer will administer and build Genesys Cloud contact center capabilities, including inbound flows, scripts, data actions, and integrations, while supporting and troubleshooting call flows and related systems.

Requirements

• At least 3 years of experience with Genesys Cloud administration and engineering.
• Strong hands-on experience with Architect inbound flows and common modules.
• Experience building and supporting Genesys Cloud Scripts.
• Experience developing and troubleshooting Data Actions.
• Experience working with REST APIs and third-party integrations.
• Understanding of contact center routing concepts, queues, skills, and user management.
• Experience troubleshooting call flows, integrations, and authentication issues.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.

Nice To Haves

• C# development experience.
• Experience with Salesforce integrations and Service Cloud Voice.
• Experience with OAuth, SSO, and identity management platforms.
• Experience with AWS, Azure, or cloud-based infrastructure services.
• Familiarity with JavaScript, JSON, and API development concepts.
• Experience supporting enterprise contact center environments.

Responsibilities

• Administer and engineer Genesys Cloud.
• Build and support Genesys Cloud Architect inbound flows and common modules.
• Build and support Genesys Cloud Scripts.
• Develop and troubleshoot Data Actions.
• Work with REST APIs and third-party integrations.
• Troubleshoot call flows, integrations, and authentication issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed