Integration Architect (Genesys Cloud & GCP)

Indotronix International Corporation • Columbus, OH

12h • Onsite

About The Position

Join a forward-thinking enterprise as an Integration Architect specializing in Genesys Cloud CX and Google Cloud Platform (GCP). Design and lead complex integration architectures that advance customer engagement, contact center, and digital platforms. Apply cloud-native architecture and API-driven integration expertise while guiding technical teams in delivering secure, scalable solutions. The role offers the opportunity to drive digital transformation in a collaborative environment.

The position is listed as C2C and onsite in Columbus, Ohio, with alternate locations in Akron, Ohio; Dallas, Texas; Atlanta, Georgia; Detroit, Michigan; Minneapolis, Minnesota; Charlotte, North Carolina; and Chicago, Illinois.

Requirements

• 7+ years architecting and delivering enterprise integration solutions.
• 5+ years of hands-on experience with Genesys Cloud CX, including APIs, Data Actions, and Architect Flows.
• Strong proficiency with Google Cloud Platform services, including Apigee, Cloud Run, Pub/Sub, IAM, Bigtable, and Cloud Storage.
• Mastery of REST APIs, JSON, OAuth 2.0, OIDC, mTLS, and WebSockets.
• Experience with enterprise architecture frameworks and modeling, including ArchiMate and UML.
• In-depth knowledge of microservices, cloud-native design, and event-driven patterns.
• Proven technical leadership and team mentorship skills.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Financial services or regulated industry experience.
• SaaS platform integration with enterprise systems.
• Background in AI, conversational AI, or customer engagement technologies.
• Familiarity with DevSecOps and CI/CD pipelines.
• Google Cloud and/or Genesys Cloud certifications.

Responsibilities

• Architect end-to-end integration solutions supporting customer engagement and digital experience initiatives.
• Define and implement integration patterns using REST APIs, event-driven frameworks, WebSockets, and asynchronous messaging.
• Lead the design and deployment of scalable, highly available, and secure solutions on GCP.
• Develop conceptual, logical, and physical architecture diagrams and documentation using enterprise modeling tools.
• Oversee integration projects on the Genesys Cloud CX platform, including APIs, Data Actions, and Architect Flows.
• Act as Technical Lead by providing design guidance, conducting code reviews, and mentoring development teams hands-on.
• Ensure solutions align with enterprise architecture standards, security protocols, and governance requirements.
• Participate in architecture review boards and compliance processes.

Benefits

• Work on large-scale, transformative projects with industry-leading technologies.
• Career growth through leadership, technical mentorship, and exposure to advanced cloud platforms.
• Collaborative, innovation-driven team atmosphere.
• Competitive compensation and project diversity.

What This Job Offers

• Career Level: Senior