Senior Genesys & API Integration Developer

Indotronix International Corporation • Columbus, OH

6h • Hybrid

About The Position

Join a dynamic technology team as a Senior Genesys & API Integration Developer, driving the evolution of next-generation customer experiences. Lead the design, development, and support of advanced integrations within the Genesys ecosystem, focusing on AI enablement, secure API development, and seamless contact center workflows. Collaborate closely with technical architects and business partners to deliver innovative, scalable solutions that shape the future of customer service.

Requirements

• 5+ years of software development experience.
• 3+ years of hands-on Genesys Cloud development.
• Strong proficiency in API development, including REST, JSON, and OAuth.
• Experience with C#, .NET, Java, or Node.js.
• Familiarity with Azure Integration Services.
• Solid understanding of SIP, telephony, and contact center technologies.
• Experience with CI/CD pipelines and DevOps practices.

Nice To Haves

• Experience with AI integrations and LLM-based platforms.

Responsibilities

• Design and configure Genesys Cloud call flows for optimized customer journeys.
• Develop inbound routing, IVR, intelligent call allocation, and escalation logic.
• Build and support voice bot and virtual assistant integrations.
• Implement SIP, telephony, and transfer workflows.
• Develop REST APIs and middleware integration services for cross-platform connectivity.
• Integrate customer profile, authentication, account, and transaction services.
• Ensure secure API gateways and service orchestration.
• Create reusable integration patterns for AI platforms and real-time services.
• Enable AI-driven customer authentication and orchestration workflows.
• Participate in deployment planning, production releases, and incident response.
• Troubleshoot and resolve application and telephony issues.
• Implement monitoring, observability, and root cause analysis solutions.
• Adhere to rigorous security, data governance, and API standards.

Benefits

• Hybrid work model for balanced flexibility and in-office collaboration.
• Exposure to cutting-edge AI and customer experience technologies.
• Opportunities for professional growth and advancement in a forward-thinking organization.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed