Generator Service & Project Assistant
About The Position
Apparatus Repair & Engineering, Inc. (AR&E) is hiring a Generator Service & Project Assistant to support its growing Generator Division in Hagerstown, Maryland. This full-time, Monday–Friday position pays $22–$30 per hour, based on experience and qualifications. The assistant coordinates service calls, installations, preventive maintenance visits, and customer projects from start to finish. Working directly with the Generator Operations Coordinator, technicians, vendors, and customers, the role manages scheduling, communication, documentation, and follow-up to keep department operations organized and projects moving forward. The position offers the opportunity to develop project coordination and service operations skills and take on greater responsibility over time. AR&E aims for this person to become a dependable operational resource who can independently manage routine scheduling, customer follow-up, warranty tracking, and project details.
Requirements
- Strong organizational skills and attention to detail.
- Clear, professional communication with customers, vendors, and coworkers.
- Ability to manage several priorities while keeping track of important details.
- Initiative and ownership of assigned tasks, with reliable follow-through.
- Ability to recognize potential problems and bring forward solutions.
- Comfort using email, spreadsheets, and everyday computer software.
- Ability to work independently and as a dependable team player.
Nice To Haves
- Experience in service scheduling, dispatching, project coordination, or field-service administration.
- Experience with contractors, electricians, HVAC companies, equipment dealers, or technical service businesses.
- Experience with quoting, purchase orders, parts ordering, warranty administration, or service documentation.
- Familiarity with generators, electrical equipment, construction, or preventive maintenance.
Responsibilities
- Schedule service calls, preventive maintenance visits, installations, and technician assignments.
- Coordinate customer availability, job requirements, equipment deliveries, and site access.
- Identify scheduling conflicts and communicate changes proactively.
- Track project timelines, outstanding tasks, permits, deliveries, and required documentation.
- Follow up with customers, vendors, and internal team members to keep projects progressing.
- Help ensure equipment, parts, and information are available when needed.
- Serve as a point of contact for routine scheduling questions, service updates, and project follow-up.
- Communicate professionally with customers and keep them informed of next steps.
- Assist with preparing quotes and proposals, tracking approvals, and following up on outstanding estimates.
- Coordinate parts orders, vendor communications, purchasing details, and delivery arrangements.
- Maintain warranty documentation, submit claims, and track warranty issues through resolution.
- Maintain accurate work orders, service records, project files, and customer information.
- Track open items and follow through until completion or appropriate escalation.
- Anticipate upcoming needs, communicate potential delays, and help improve day-to-day processes.
- Provide general operational support to the Generator Operations Coordinator as needed.
Benefits
- Company-paid employee health insurance premiums.
- Annual employer HSA contribution.
- 401(k) retirement plan.
- Paid holidays and paid time off, subject to company eligibility policies.
- Opportunities to develop project coordination and service operations skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
