Generalist

Services For The Underserved, Inc.•New York, NY

21h•$45,000 - $50,000•Onsite

About The Position

The Generalist provides quality support services to Clubhouse members, helping them access the support they need to work toward their goals. Clubhouse programming is organized into six units: Administrative, Culinary, Employment, Education, Maintenance, and Media & Communications. Generalists provide direct services, manage a caseload, and contribute relevant skills or interests to unit programming. Depending on the assigned unit, this may include helping members develop skills in areas such as cooking, job development, computer use, media production, photography, video editing, newsletters, or social media. The role involves facilitating day-to-day unit activities, supporting members’ chosen activities and individualized goals, and encouraging members to pursue work, education, or training. Generalists may rotate across units, assist with groups and outings, maintain unit and case records, and provide community outreach and transitional employment support.

Requirements

High school diploma or equivalency.
At least one year of experience in a Clubhouse, case management, or similar role.
Basic computer skills.
Ability to maintain positive enthusiasm toward job accountabilities and objectives.

Nice To Haves

Associate or bachelor’s degree in a related field.
Ability to use computer programs, particularly Microsoft Word and Excel.
Respect for and comfort working with people experiencing psychiatric crisis.
Exceptional written and oral communication skills, including empathic listening and responding.
Experience co-facilitating groups.
Knowledge of ICCD standards, motivational interviewing, and stages of change.
Bilingual English/Spanish ability.

Responsibilities

Engage Clubhouse members in culinary, maintenance, education and employment, media, and clerical units, including working alongside them to complete tasks.
Facilitate and participate in day-to-day activities of an assigned unit on a rotating basis, promoting consumer empowerment.
Provide assistance, training, monitoring, and direction for members’ chosen unit activities and other program-related activities.
Make programming available in ways that model the mainstream community, including celebrating holidays on the actual holiday and providing recreation and leisure activities.
Accompany members on group outings and social events.
Keep the assigned unit logbook current, including group notes, attendance sheets, and monthly unit schedules.
Assist in facilitating program groups as needed.
Help members develop individualized plans reflecting their personal goals related to the Clubhouse and their broader goals.
Provide members with the support needed to work toward their stated goals.
Conduct community outreach and provide members with transitional employment support.
Coordinate, supervise, and maintain member case records.
Encourage and inspire members to work or attend school or training.
Cook, support job development, and teach computer skills.
Perform other duties as assigned.