Generalist - Human Resources

FuseGlobal•Eau Claire, WI

23d•Onsite

About The Position

This role requires flexibility to support a 24/7 factory. While the primary schedule may be aligned to day shift, the HR Generalist must be willing and able to flex hours, including early mornings, evenings, nights, weekends, holidays, and off-shift coverage as business needs require. Examples include employee relations matters, investigations, grievances, onboarding, employee communications, and site events. The HR Generalist supports the Eau Claire factory by providing responsive, practical Human Resources support to employees, people leaders, and the site HR team in a 24/7 manufacturing environment. The role supports day-to-day HR operations, employee and labor relations, policy and collective bargaining agreement interpretation, recruiting and onboarding, compliance, employee experience, and continuous improvement activities. This position is expected to build trusted relationships on the production floor, model the company's values and ways of working, and help create a safe, respectful, inclusive, and high-performing workplace.

Requirements

Bachelor’s degree in Human Resources, Business, Industrial Relations, Organizational Development, or a related field preferred. Equivalent relevant HR experience may be considered.
3+ years of HR generalist, HR operations, employee relations, recruiting, or related experience preferred.
Manufacturing, supply chain, food manufacturing, CPG, or other 24/7 operational environment experience preferred.
Union environment, collective bargaining agreement interpretation, grievance support, or labor relations experience preferred.
Working knowledge of employment practices and applicable laws such as FLSA, FMLA, ADA, EEO, NLRA, and related state/federal requirements preferred.
Experience with Microsoft Office; HRIS, SAP SuccessFactors, Kronos/UKG, Indeavor, SharePoint, or similar systems preferred.
Strong employee relations judgment with the ability to remain calm, fair, objective, and solution-focused in sensitive situations.
Ability to build trust with hourly and salaried employees, people leaders, union representatives, and cross-functional partners.
Clear verbal and written communication skills, including the ability to explain policies and expectations in practical, employee-friendly language.
High attention to detail, data accuracy, confidentiality, and follow-through.
Strong organization, prioritization, and time-management skills in a fast-paced environment with shifting priorities.
Analytical and problem-solving mindset with the ability to identify trends, ask good questions, and recommend practical solutions.
Flexibility, adaptability, and ability to support multiple shifts and urgent business needs in a 24/7 factory.
Demonstrated commitment to respect, inclusion, safety, quality, compliance, collaboration, courage, speed, and continuous learning.
Work is performed in both office and manufacturing settings, with regular time spent on the production floor.
May be exposed to normal factory conditions including noise, temperature variation, production equipment, PPE requirements, and food manufacturing hygiene standards.
Requires ability to communicate in person, by phone, by email, and through Microsoft Teams or other systems.
Requires ability to sit, stand, walk the plant, climb stairs, use a computer and keyboard, review documents, attend meetings, and manage multiple priorities.
Must be able to meet the essential functions of the role with or without reasonable accommodation.

Responsibilities

Provide timely, fair, and consistent HR guidance to employees and leaders on workplace concerns, policy questions, attendance, performance, corrective action, benefits navigation, and other employment matters.
Support labor relations activities in a unionized environment, including grievance preparation, fact gathering, documentation, contract interpretation support, and respectful partnership with union representatives.
Assist with investigations and employee relations reviews by gathering facts, documenting findings, maintaining confidentiality, and escalating complex or sensitive matters to the HR Manager or appropriate HR leader.
Partner with people leaders to draft, review, and administer corrective action and performance documentation consistent with site practices, policy, and applicable labor agreement requirements.
Maintain regular visibility on the production floor and across departments to build rapport, answer questions, identify concerns early, and reinforce HR accessibility across all shifts.
Support employee engagement, recognition, retention, wellness, communication, and culture initiatives that strengthen trust, inclusion, and belonging at the site.
Use clear, respectful, and practical communication to help employees and leaders understand expectations, resources, and available support.
Support recruiting and hiring activities for temporary, hourly, salaried, intern, and other site roles as assigned, including requisition coordination, interview scheduling, candidate communication, offer support, and new hire preparation.
Assist with new hire orientation and onboarding activities, including HR content delivery, employee documentation, system access coordination, and early new-hire check-ins.
Partner with hiring managers, Talent Acquisition, and HR Operations to ensure a positive candidate and new-hire experience.
Maintain accurate HR records and support HR systems, reporting, document management, personnel files, employee lists, dashboards, and other administrative processes as assigned.
Serve as a point of contact for employees on HR process questions and escalate issues to the Service Center, HR Operations, Benefits, Payroll, Legal, or other support teams as appropriate.
Support compliance with applicable employment laws, company policies, site procedures, food safety requirements, quality expectations, privacy practices, and document retention standards.
Assist with leave, accommodation, attendance, timekeeping, benefits, payroll, and employee data questions within assigned scope and in partnership with subject matter experts.
Participate in site routines and improvement activities as assigned, which may include shift handoffs, operational reviews, 5S activities, training initiatives, people KPI reviews, and cross-functional project work.
Identify trends in employee relations, corrective action, attendance, turnover, onboarding, and employee feedback, and recommend practical actions to reduce risk and improve the employee experience.
Contribute to HR projects and continuous improvement efforts that simplify work, clarify ownership, and strengthen support for the factory.
Follow all factory safety, environmental, food safety, quality, Good Manufacturing Practices, and site security requirements.
Report safety, food safety, quality, compliance, or workplace concerns promptly through appropriate channels.
Model integrity, confidentiality, professionalism, respect, and compliance in all interactions and decisions.
Support employee understanding of site policies and expectations through consistent communication and coaching.