Generalist HR Business Partner

Hilton Grand Vacations • Sevierville, TN

21h

About The Position

The HRBP Generalist proactively advises managers and leaders, provides insights and resources, and drives consistent follow-through in HR processes. The role supports assigned client groups by connecting HRBP priorities with day-to-day, Team Member-facing HR work, while maintaining a strong understanding of their business functions and culture.

As a trusted advisor, the HRBP Generalist coaches leaders and Team Members on performance management, development, policy application, engagement, retention, team dynamics, and employee relations. The role serves as an escalation point for workplace concerns, conducts structured intake interviews, documents and classifies concerns, assesses risk, and either manages matters directly or routes them to Team Member Relations or HRBP Managers as appropriate. It also guides corrective action processes, including termination, and monitors regional case trends.

The position supports HR programs and processes such as talent management, workforce and succession planning, performance planning, salary review cycles, organizational change, restructuring, and talent review calibration. It follows up on development actions, collaborates with business and learning and development teams, and contributes to consistent implementation and continuous improvement of HR policies, processes, and programs. The HRBP Generalist completes required training, follows company policies, and performs other related duties as assigned. Occasional regional travel in the Smokey Mountain area and Nashville may be required.

Requirements

• Excellent verbal and written communication skills.
• Advanced computer proficiency, including Microsoft Word, Excel, and PowerPoint, with the ability to learn and adapt to new technology and platforms.
• Expertise managing complex employee relations issues, including conflict resolution and coaching managers through difficult situations.
• Strong diagnostic, problem-solving, and analytical skills.
• Ability to anticipate needs and demonstrate sound judgment and decision-making.
• Ability to work in a fast-paced, high-pressure environment.
• Bachelor’s degree, or at least 3 years of relevant experience may be considered in place of the education requirement.
• 1–3 years of related experience.

Nice To Haves

• SHRM-CP, SHRM-SCP, or PHR certification.
• Willingness and ability to travel occasionally within the Smokey Mountain area and to Nashville.

Responsibilities

• Coach line managers on everyday workplace situations, including performance management, Team Member development, policy application, and team dynamics.
• Advise and coach Leaders and Team Members on HR policies, procedures, and their application in real-time situations.
• Provide performance management guidance, including coaching, counseling, and career development discussions.
• Coach managers on engagement and retention strategies, identify recurring themes, and recommend proactive coaching or intervention.
• Guide leaders through complex employee relations matters and critical conversations.
• Use HR data, including turnover and engagement survey results, to inform recommendations and people decisions.
• Support HRBP Managers with change management initiatives and leadership transitions.
• Guide people leaders on team and people dynamics, escalating complex legal or compliance matters to HRBP Managers and Team Member Relations (TMR).
• Maintain business literacy about assigned client groups and connect strategic HRBP priorities with day-to-day HR activities.
• Serve as the first escalation point for Team Member workplace concerns following Help Desk resolution or routing.
• Advise Managers and Senior Managers on employee relations matters, including performance, conduct, conflict resolution, and workplace standards.
• Conduct structured intake interviews; document and classify concerns; and recommend actions based on findings, precedent, and risk assessment.
• Determine whether employee relations cases should be managed directly or routed to TMR or HRBP Managers.
• Guide leaders through corrective action processes, including termination, ensuring documentation, consistency, and risk mitigation.
• Monitor regional case trends and proactively address them with the respective HRBP Manager.
• Support HRBP Leadership with talent management, workforce and succession planning, performance planning, and annual salary review processes, maintaining appropriate data and insights.
• Support organizational changes and restructuring with a focus on culture and morale.
• Help facilitate talent review calibration meetings and follow up on development plans, training, or mentoring actions.
• Partner with HRBP leadership to support consistent application of HR programs and initiatives.
• Collaborate with business leaders and learning and development teams to create targeted learning experiences.
• Facilitate consistent application, implementation, and improvement of HR policies, processes, and programs.
• Provide insights for continuous improvement of HR deliverables and collaborate on global and local Team Member engagement and retention efforts.
• Embody Hilton Grand Vacations values, complete required company training and compliance courses, and adhere to company policies and procedures.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance, including Day One coverage for full-time Team Members.
• 401(k) plan with company match.
• Paid vacation time, paid sick days, and a paid time off (PTO) program.
• Tuition reimbursement.
• Hilton hotel travel discounts worldwide.
• Employee Pricing platform through Perks at Work.
• Employee Assistance Program supporting physical and mental well-being.
• Recognition programs and rewards.
• Learning and advancement opportunities.
• Family-friendly benefits and a culture recognized for work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level