Generalist HR Business Partner

Hilton Grand Vacations•Knoxville, TN

1d•$60,000 - $64,000

About The Position

The HRBP Generalist provides proactive human resources advice, insights, and resources while promoting consistency and follow-through in HR processes. The role serves as a trusted advisor to leaders and Team Members on performance management, employee relations, policy application, development, engagement, retention, and team dynamics. It uses HR data to inform recommendations and supports HRBP Managers with change management, leadership transitions, organizational effectiveness, and the day-to-day HR needs of assigned client groups. The position is a first escalation point for Team Member workplace concerns after Help Desk resolution or routing, and a primary advisor to Managers and Senior Managers on employee relations matters. It conducts structured intake, documents and classifies concerns, assesses risk, and either manages cases directly or routes them to Team Member Relations or HRBP Managers as appropriate. The role also guides leaders through corrective action, including termination, and monitors regional case trends. The HRBP Generalist supports talent management, workforce and succession planning, performance planning, annual salary reviews, organizational changes, talent calibration, development follow-up, and consistent implementation of HR programs and policies. The role collaborates with business leaders and learning and development teams, contributes to continuous improvement and engagement efforts, completes assigned training, complies with company policies, and performs other related duties. Occasional regional travel in the Smokey Mountain area and Nashville may be required.

Requirements

Excellent verbal and written communication skills.
Advanced proficiency with computer applications including Microsoft Word, Excel, and PowerPoint, with the ability to learn and adapt to new technology and platforms.
Expertise managing complex employee relations issues, including conflict resolution and coaching managers through difficult situations.
Strong diagnostic, problem-solving, and analytical skills.
Ability to anticipate needs and demonstrate sound judgment and decision-making.
Ability to work in a fast-paced, high-pressure environment.
Bachelor’s degree, or 3 or more years of relevant experience may be considered in place of the education requirement.
1–3 years of related experience.

Nice To Haves

SHRM-CP, SHRM-SCP, or PHR certification.

Responsibilities

Advise and coach line managers and Team Members on workplace situations, HR policies and procedures, performance management, development, policy implementation, and team dynamics.
Provide ongoing performance management guidance, including coaching, counseling, and career development discussions.
Coach managers on engagement and retention strategies and identify recurring themes requiring proactive coaching or intervention.
Support leaders in navigating employee relations matters and complex conversations; escalate matters requiring more complex legal or compliance expertise.
Use HR data, including turnover and engagement survey results, to inform recommendations and people decisions.
Support HRBP Managers with change management initiatives and leadership transitions.
Maintain business literacy about assigned client groups and connect HRBP strategic priorities with day-to-day HR activities.
Serve as the first escalation point for Team Member workplace concerns following Help Desk resolution or routing.
Advise Managers and Senior Managers on employee relations matters, including performance concerns, conduct, conflict resolution, and workplace standards.
Conduct structured intake interviews, document and classify concerns, assess risk, and recommend appropriate actions.
Determine whether to manage employee relations cases directly or route them to Team Member Relations or HRBP Managers as appropriate.
Guide leaders through corrective action processes, including termination, with attention to documentation, consistency, and risk mitigation.
Monitor regional case trends and proactively address them with the relevant HRBP Manager.
Support talent management, workforce and succession planning, performance planning, and annual salary review cycles; maintain appropriate data and insights.
Support organizational changes and restructuring with attention to culture and morale.
Facilitate talent review calibration meetings and follow up on development plans, training, and mentoring actions.
Partner with HRBP leadership to promote consistent application of HR programs and initiatives.
Collaborate with business leaders and learning and development teams to create targeted learning experiences.
Facilitate consistent application, implementation, and improvement of HR policies, processes, and programs.
Provide insights to improve HR deliverables and collaborate on global and local Team Member engagement and retention efforts.
Embody Hilton Grand Vacations values, complete assigned company training and compliance courses, and adhere to company standards and policies.
Perform other related duties as assigned.
Travel occasionally in the Smokey Mountain area and Nashville as required.

Benefits

Recognition programs and rewards.
Medical, dental, and vision insurance, including Day One coverage for full-time Team Members.
Go Hilton worldwide hotel travel discounts.
Perks at Work employee pricing platform.
Employee Assistance Program supporting physical and mental well-being.
Paid vacation time and paid sick days.
Paid Time Off (PTO) program.
401(k) plan with company match.
Tuition reimbursement.
Learning and advancement opportunities.
Extraordinary travel benefits.