General Technician

Siddons-Martin Emergency Group • West Salt Lake City, UT

13d

About The Position

The General Service Technician handles daily internal service-related interactions and supports the company’s mission, profitability, and customer satisfaction. Under the direct supervision of the Shop Foreman, the technician assists shop and field service technicians with vehicle maintenance and repairs. The role includes diagnosing, servicing, and repairing vehicles as directed by management, delivering quality work on time, and participating in quality checks. The technician also supports service operations through accurate estimates and parts lists, reporting and paperwork, morning planning meetings, and identifying potential problems for management. Travel to designated sites and stations may be required.

Requirements

• High school diploma or GED.
• At least 2 years of experience in an automotive service-related industry and/or a technical school certificate.
• Clean driving record and a Class B non-exempt CDL driver license, or ability to obtain one within six months of hire.
• Knowledge of repair principles and procedures across areas of the heavy truck repair industry.
• Ability to demonstrate the capacity to set and reach performance goals established by the owner/operator.
• Willingness to travel to other site locations and stations as needed.
• Proven track record of success.
• Strong verbal and written communication skills.
• Exceptional organizational methods, including for work areas, safety, tools, and equipment.
• Leadership and motivational skills.
• Dedication to customer service and business success.
• Ability to engage in and maintain positive relationships with employees and customers.
• Proficiency with Microsoft Outlook email, Microsoft Word, Microsoft Excel, and company-provided software.
• Ability to meet the physical demands of the role, including standing, walking, bending, kneeling, crouching, crawling, occasional sitting, climbing or balancing, using stairs or ladders, and occasionally lifting or moving objects up to 30 pounds.

Nice To Haves

• Experience in the fire and emergency-related industry.
• EVT (Emergency Vehicle Technician) certification.
• ASE Heavy Truck certifications.

Responsibilities

• Enforce company policies in the SMEG Company Handbook.
• Interact with the service staff.
• Maintain clean and safe work areas, and keep personal and company tools clean and properly stored.
• Maintain a neat and professional personal appearance.
• Assist shop and field service technicians with assigned vehicle maintenance and repairs under the direct supervision of the Shop Foreman.
• Perform vehicle diagnosis, services, and repairs as directed by management.
• Complete quality repairs and services in a timely manner.
• Provide the Shop Foreman and Assistant Manager(s) with accurate estimated labor times and complete lists of required parts.
• Participate in the quality-check process with the Shop Foreman and Assistant Manager(s).
• Understand productivity goals and review areas needing improvement.
• Follow processes and procedures in the SMEG operations manual.
• Participate in morning meetings with service staff to plan the day.
• Maintain accurate, timely, and legible company reports and paperwork.
• Identify and report potential problem areas to management before they arise.
• Maintain a successful working relationship with Pierce Manufacturing personnel.
• Enforce policies and procedures in the Pierce Manufacturing operations manual.
• Travel responsively and on time to designated sites and locations as directed or scheduled.

Benefits

• Medical insurance with PPO and HDHP options.
• Company HSA match.
• Dental insurance.
• Vision insurance.
• Short-term disability insurance.
• Accident and hospital indemnity insurance.
• Telehealth.
• Voluntary life insurance.
• Voluntary critical illness insurance.
• 401(k) with employer match.
• Employee Stock Ownership Program.
• Paid holidays and paid time off.
• Four weeks of paid parental leave.
• Paid training and safety equipment.
• Basic life and AD&D insurance.
• Company-paid critical illness insurance.
• Long-term disability insurance.
• Employee Assistance Program.
• Verizon Wireless company discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED