General Store Supevisor
About The Position
The General Store Supervisor contributes to the organization, efficiency, and leadership of daily General Store operations to create positive shopping experiences for guests. The role leads scheduled shifts, maintains store cleanliness and inventory presentation, trains and directs staff, supports hiring and scheduling, and ensures accurate cash handling, transactions, timekeeping, and commission reporting. The supervisor also assists with inventory, receiving, online order fulfillment, shipping, customer service, and employee performance management. The position pays $22.00 per hour plus 1% commission on sales and is full-time, year-round, with variable morning and evening shifts. Weekend and holiday availability is required.
Requirements
- High school diploma or GED, and one or more years of related retail experience and/or training, or an equivalent combination of education and experience.
- Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
- Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, stoop, kneel, crouch or crawl, and talk, hear, or smell regularly; sit occasionally.
- Ability to occasionally lift and/or move up to 50 pounds.
- Close, distance, color, and peripheral vision abilities.
Nice To Haves
- Supervisory experience preferred.
Responsibilities
- Provide leadership during scheduled shifts, ensuring cleanliness, adequate stock, and high-quality guest service.
- Model compliance with store policies and procedures.
- Train staff on products, policies, procedures, and sales techniques, and document training in the training tracker.
- Direct staff work to meet business needs and cleanliness standards.
- Stock merchandise and maintain attractive displays.
- Update the artist book and general information book at the front counter.
- Maintain exceptional knowledge of General Store products.
- Ensure accurate staff cash handling and correct transaction procedures for discounts, gift certificates and cards, shipping, and returns.
- Maintain store cleanliness, including vacuuming, dusting, sweeping, and taking out trash and recyclables.
- Reorder store and shipping supplies.
- Assist with employee hiring and scheduling.
- Assist with yearly reviews and provide positive and constructive employee feedback.
- Accurately report timekeeping records and commission reports to the Accounting Department in conjunction with payroll.
- Lead quarterly inventory activities.
- Assist the inventory supervisor with receiving, tagging, and stocking merchandise and coding invoices for the General Store manager's approval.
- Assist the manager and inventory supervisor with online/e-commerce order fulfillment.
- Pack and ship online sales orders to Sundance standards and coordinate pickups through UPS, USPS, or FedEx as established.
- Assist with receiving inventory and managing the storeroom when the Inventory Supervisor is absent.
- Assist customers with merchandise, questions, needs, and complaints, including questions about the resort.
- Directly supervise up to 10 non-supervisory employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
- Complete applicable paperwork related to supervisory responsibilities and submit it to HR in a timely manner.
- Perform other tasks requested within legal and ethical parameters and company policy.
Benefits
- Subsidized medical, dental, and vision coverage
- 401(k)
- Paid time off policy
- Employee discounts on dining and resort amenities
- Season Pass
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
