Floor Supevisor

Alicart Restaurant Group•Atlantic City, NJ

About The Position

The Floor Supervisor is a hospitality-focused, results-driven shift supervisor who positively impacts the team and guest experience. The role ensures floor service runs smoothly and efficiently, with a strong focus on guests and delivering an excellent dining experience. The position also supports hourly team members, training, service quality, and coordination with restaurant management.

Requirements

3–5 years of restaurant experience in fast-paced, high-volume restaurants.
Basic understanding of cleanliness standards throughout restaurant areas, including the greet stand, dining room, bar, kitchen, restrooms, and steward station.
Outgoing personality and welcoming presence on the dining room floor.
Excellent time-management and organizational skills.
Good judgment and ability to make timely, sound decisions.
Excellent verbal communication skills with management, servers, team members, and guests.
Passion for service and exceeding guest needs.
Reliability, dependability, and a guest- and employee-focused approach.
Strong computer skills and knowledge of Aloha, OpenTable, Excel, Word, and timekeeping software.
Willingness to learn and be developed.
Fluency in English.
Flexibility to work various shifts.
Experience in a fast-paced, high-volume environment.

Responsibilities

Visit every table throughout the shift to deliver excellent hospitality, build guest relationships, gather feedback, and inform guests about special events, catering, takeout, and sister restaurants.
Organize floor sections and staffing levels based on reservations and walk-in traffic, balancing coverage across indoor and outdoor dining areas.
Direct team members during the shift to ensure side work is completed and dining areas are set up and broken down on time.
Assist hourly positions by redirecting resources, coordinating breaks, and communicating staff needs or concerns to management in a timely manner.
Support training for new hourly front-of-house team members through follow-ups and skill-out training, and assist with onboarding when needed.
Promote quality service steps and drive PPA through suggestive selling, contests, and other sales initiatives; communicate potential challenges and guest allergies to the chef.
Report immediate guest issues and employee conflicts to the scheduled manager on duty.
Provide feedback on staffing levels and consult salaried managers about adjustments to future shift schedules.
Complete all daily tasks.
Perform other duties as assigned by the GM, AGM, and restaurant managers.