About The Position

HUGO BOSS is a premium fashion and lifestyle company with more than 19,000 employees worldwide. The General Store Manager is responsible for sales goals, loss control, P&L planning, and UPT goals across directly operated stores. The position calls for strong interpersonal skills, business acumen, judgment, and leadership, as well as the ability to develop talent and balance creative customer experiences with profitable results. The manager builds customer loyalty and repeat business, leads the store team, monitors sales and KPIs, and delivers business analysis and action plans. The role also includes recruiting, following company and business directives, understanding regional market influences, and collaborating with the Merchandise Team on product lines and volumes.

Requirements

  • Understanding of and experience in retail management; field management experience is ideal.
  • People management experience and a proven track record in meeting targets and KPIs.
  • Flexible, customer-focused, accurate, results-oriented, and able to work well under pressure.
  • Excellent written and verbal communication skills.
  • Strong knowledge of MS Office.
  • Enthusiastic, confident, and self-motivated, with ambition to drive initiatives and change to achieve company targets.

Nice To Haves

  • Bachelor’s degree preferred.
  • Field management experience.

Responsibilities

  • Build customer loyalty and generate repeat business through effective customer relationship management.
  • Be accountable for the site's sales performance.
  • Build and lead a skilled team that delivers high standards, strong performance, and positive customer experiences while impacting KPIs.
  • Monitor and report site sales and KPIs daily.
  • Conduct store business reporting and analysis, including delivering, implementing, and following up on KPI action plans.
  • Understand external influences on the store within the region.
  • Ensure company and business directives are followed and actioned as appropriate.
  • Recruit store team members.
  • Work with the Merchandise Team to determine appropriate product lines and volumes for stores within the region.
  • Lead, motivate, train, and develop the team through active management.

Benefits

  • Salary plus monthly bonuses.
  • Health and wellness benefits.
  • Earned vacation and sick time.
  • Company-paid holidays.
  • Generous employee discount.
  • Inclusive culture and equitable work environment.
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