General Spa Manager

VIVA DAY SPA LLC•Dallas, TX

3d•Onsite

About The Position

Viva is an Austin-based day and med spa, founded in June 2005. We are fast-growing, hip, and locally-owned, with three locations in Central Austin. We attribute much of our success to our incredible employees and are firm believers in taking care of our talented people who, in turn, pamper our guests with 5-star care. At Viva, we believe work should feel meaningful, energizing, and deeply rewarding. When we invest in our team’s well-being, growth, and sense of purpose, they create unforgettable experiences for our guests. Viva exists to make people feel better inside and out — and that starts with leadership. General Spa Managers are the senior on-site leaders of the location, responsible for performance, strengthening culture, and ensuring operational excellence at the highest level. You lead by owning outcomes, developing leaders beneath you, and driving the business forward.

Requirements

5–7+ years of leadership experience in hospitality, wellness, retail, or high-end service-driven environments
Proven ability to grow revenue and build high-performing teams
Strong partnership-building, networking, and local marketing instincts
High EQ with a people-first leadership style
High ownership mindset with consistent follow-through
Financial acumen and confidence in managing P&L
Hands-on, visible leadership presence
Strong judgment, prioritization, and decision-making
Grit, resilience, and comfort operating in a growth environment

Nice To Haves

You lead with both heart and accountability
You take ownership and act without waiting to be told
You enjoy building teams, culture, partnerships, and momentum
You’re energized by being on the floor and in it with your team
You think like an operator and act like an owner
You want a clear path to Director and are ready to earn it

Responsibilities

Build strong relationships across fitness, wellness, medical, and corporate communities
Create visibility through events, outreach, and consistent local engagement
Drive awareness, bookings, and long-term client growth
Own P&L and deliver on growth targets
Drive service, retail, and membership revenue
Optimize scheduling, staffing, and utilization
Identify opportunities and act quickly to capture them
Recruit, develop, and retain a high-performing team
Set clear expectations and uphold consistent standards
Coach leaders and build future leadership bench strength
Create a culture of accountability, energy, and care
Deliver a consistently elevated, 5-star experience
Maintain a strong floor presence and lead in real time
Handle guest recovery with urgency and professionalism
Drive structure, systems, and operational excellence
Oversee compliance, inventory, and facility standards
Anticipate and solve challenges before they impact the business