General Services Coordinator
About The Position
Join Ashby Ponds, a vibrant continuing care retirement community managed by Erickson Senior Living, where our team members play an essential role in creating an exceptional resident experience and they make a difference every day! We're seeking a highly organized, service-oriented General Services Coordinator to serve as a central resource for residents, visitors, vendors, and team members. In this fast-paced role, you'll coordinate service requests, support daily departmental operations, maintain accurate records, and help ensure the seamless delivery of housekeeping and general services requests. If you thrive in a customer-focused environment, enjoy solving problems, and take pride in keeping operations organized and running smoothly, we encourage you to apply.
Requirements
- Minimum of one year of administrative, office support, customer service, scheduling, or coordination experience preferred.
- Excellent organizational skills and attention to detail.
- Ability to prioritize multiple tasks and manage competing deadlines.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to learn and navigate department-specific software systems.
- Professional demeanor with strong problem-solving and interpersonal skills with a genuine commitment to serving older adults.
- Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Responsibilities
- Serve as a primary point of contact for residents, staff, visitors, and vendors by providing excellent customer service and timely resolution of inquiries.
- Receive, prioritize, track, and follow up on service requests and work orders to ensure accurate and efficient completion.
- Coordinate and maintain housekeeping schedules, service requests, and departmental workflows.
- Utilize internal systems, including Service Max and other technology platforms, to manage work orders, generate reports, and maintain records.
- Maintain accurate resident, apartment, vendor, and billing information within departmental databases.
- Collaborate with multiple departments to ensure exceptional service delivery and resident satisfaction.
- Identify opportunities to improve processes, communication, and operational efficiency.
Benefits
- Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
- PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
- 401k for all team members 18 and over with a company 3% match
- Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
- 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
- Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
- Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
