General Service Technician
About The Position
The General Service Technician (GST) is an entry-level role focused on professionally servicing guests’ vehicles and delivering quality work and an exceptional guest experience. Team members receive training and certification in the services offered. The position also involves maintaining a clean service center, communicating with guests and teammates, documenting work, and following vehicle-care and safety policies. The work may require extended periods of standing and manual tasks, including lifting, bending, and squatting, in varying temperatures and loud environments around exhaust fumes.
Requirements
- At least 3 months of customer-facing experience, such as retail, food service, or hospitality.
- Must be at least 18 years old and legally authorized to work in the United States without company sponsorship, now or in the future.
- Ability to read and interpret safety rules, operating instructions, and procedure manuals.
- Effective communication skills for interacting with guests and teammates.
- Strong work ethic and positive attitude; self-motivated, dependable, and able to work as part of a team.
- Responsibility, attention to detail, and the ability to follow procedures, identify problems, and make sound decisions.
- Ability to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform manual tasks including bending and squatting.
- Willingness to work in varying temperatures, loud environments, and around exhaust fumes.
- Availability to work a flexible schedule, including weekends and some holidays.
- Commitment to following safety protocols and company policies.
Nice To Haves
- Previous experience is preferred but not required.
Responsibilities
- Promote teamwork to deliver timely and accurate guest care during operating hours.
- Provide excellent guest service, including clear communication and feedback about guests’ vehicles.
- Keep the service center clean and presentable.
- Provide guidance and mentoring to junior and mid-level automotive technicians.
- Check oil levels and communicate them to teammates.
- Ensure tires are properly inflated.
- Inspect and refill fluid levels as needed.
- Complete vehicle inspections.
- Install new oil drain plugs and oil filters.
- Clean and lubricate fittings as needed.
- Document all work performed on repair orders.
- Report safety issues to management immediately.
- Follow company policies for vehicle care and operation.
- Perform other duties as assigned.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives upon certification
- Career advancement opportunities
- DailyPay
- Tools provided at no cost to the employee
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
